Now Hiring Front Desk/Party Lead (Inventory Specialist)

Spy Ninjas HQ is looking for a Front Desk/Party Lead (Inventory Specialist) and Front Desk Party Agents to add to our Dynamic Team!!!

Front Desk/Party Lead (Inventory Specialist): $16.00/Hourly

Front Desk/Party Agents: $14.00/Hourly

Must have the ability to work weekends and holidays

Must have proven work history in inventory and/or retail to be eligible for an interview for the Front Desk/Party Lead position.

About us:

Spy Ninjas HQ brings the wondrous experience of social media to life by immersing guests in an active gamified world of rides, puzzles, missions, and non-stop adventure for all ages, empowering players to BE THE GAME. Spy Ninjas HQ is a brand new family entertainment center. Spy Ninjas HQ is a brand new first of its kind family entertainment center in Las Vegas based on Spy Ninjas - the hit family-friendly YouTube series, which has over 44 million subscribers and 15 billion views across multiple branded channels. The park will feature the best in virtual reality, multi-level escape rooms, climbing walls, a trampoline park including dodge ball, over 100 arcade games, ax throwing lanes, and much more! Spy Ninjas HQ is Now Hiring for its Attraction Agents to be a part of its opening.

Check it out for yourself: https://www.spyninjashq.com/

The benefits:

• Competitive salaries with ample room for career growth.
• 10 days of Paid Time Off, plus floating holidays to be used as you choose.
• Several medical plans with company contribution to suit you and your family's needs, plus dental and vision options.
• 401(k) plans so you can invest in your future.
• Several voluntary plan offerings including accident and illness.
• 40% Discount on all food and beverage offerings at the theme park for you and your guests when not working.
• Free Action Passes to the park for all team members including immediate family members.
• Percentage discount on all retail merchandise and adventure passes for all team members.

At Spy Ninjas HQ, we are passionate about finding exceptional people and helping them to grow and develop with us.

If you are up for the challenge of a management position at a new amusement park, in a brand new family entertainment center in Las Vegas, then read on.

The role:

The Front Desk/Party Lead plays a key role in providing unforgettable experiences at Spy Ninjas HQ. The Front Desk/Party Lead will schedule, manage and supervise a full staff of Front Desk/Party hosts to facilitate the most incredible birthday celebrations and corporate gatherings, from the moment our guests enter the facility to when they depart from the action. The lead will stock and display inventory, help Ninjas redeem/purchase merchandise, and provide them with masterful customer service experience. This will include everything from welcoming our Ninjas to checking them in and preparing them to experience all Spy Ninjas HQ has to offer. As an essential member of our management team, the Front Desk/Party Lead will work as the manager on duty to oversee all of the on-going special events at Spy Ninjas HQ. Leads should be ready for a fast-paced environment at Spy Ninjas HQ.

• Directly responsible for creation of a inventory process for the front desk/retail redemption area.
• Key point of contact for all inventory at Spy Ninjas HQ and train other team members on inventory control processes to ensure accountability and organization.
• Welcome and engage with all guests while being an ambassador of Spy Ninjas HQ.
• Assist with staff duty delegation and training.
• Conducts sales and recommends attractions and products based on guests needs.
• Provides timely and accurate service while managing wait times.
• Responsible for checking in guests, providing them all the needed information to have a fantastic experience at Spy Ninjas HQ.
• Provide the best party experience every time - guest service is the highest priority.
• Handle bookings, hosting, and leading parties.
• Act as exclusive party host for birthday parties and events held at Spy Ninjas HQ - including party preparation, guest check-in, incredible service, food and beverage delivery and cake-cutting, directing guests to activities, maintaining a time schedule, and more.
• Assist in training party agents.
• Resolve customer requests and complaints.
• Assist in managing inventory on a weekly basis and practice proper cost controls by accurately scanning merchandise.
• Perform opening, mid-day, and/or closing duties pertaining to the party department.
• Adhere to scheduled shifts and willing to stay beyond when business or circumstances dictate.
• Set a high standard and good example for Front Desk/Party staff and other team members regarding punctuality, attendance, attitude, cleanliness and hygiene.
• Acts as a first responder to emergencies and responds appropriately.
• Attend regularly scheduled team member meetings and training sessions.
• Other duties as needed.

Our perfect candidate has:

• Have a high school diploma or GED
• For lead position, must have at least one year retail and/or inventory experience.
• For agent position, must have at least one year experience in a similar environment.
• 18 years of age or older
• Energetic personality, people-oriented, and a team player
• Exhibit great leadership, motivational, and interpersonal skills
• Ability to provide exceptional customer service to all guests
• Ability to speak and lead in front of groups
• Organized and detail oriented
• Proficient computer, keyboarding, and tablet skills
• Demonstrate excellent time management skills
• Availability to work days, nights, and/or weekends
• Have prior similar experience; amusement or hospitality experience a plus
• CPR and first aid certified, or willing to become certified
• Complete and pass a background check
• Must currently have a Sheriff's card from Las Vegas Metro Police or be willing to obtain one upon hire.
• Must currently have a TAM card or be willing to obtain one upon hire.

Compensation details: 14-16 Hourly Wage

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