Spa Front Desk Manager

The applicant will primarily work alongside clients and Service Providers. Able to work in a fast-paced environment and perform all job duties in case there is a shortage of staff and business demands. Prior experience managing a team in a Guest service environment is required.

Responsibilities include but are not limited to:

• Ensure spa attending and Front Desk duties are being completed. Responsible for ensuring spa is clean, stocked and up to spa standards at all times.
• Speak with others using clear and professional language; prepare and review written forms accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals.
• Be flexible with schedule and covering shifts on short notice. Must have good work attendance record.
• Advise providers of last minute changes or additions to schedule and resolve scheduling situations as needed.
• Must be able to delegate work tasks in a professional and positive manner.
• Take initiative in resolving client concerns and/or issues with patience, efficiency and professionalism.
• Be a role model for all staff.
• Report maintenance and safety issues to spa owner.
• Regularly perform spa walk throughs ensuring each area of the spa is up to spa standards.
• Maintain clean spa area (stocking, laundry, dusting, restroom checks.)
• Answer phones, schedule services and assist Guests with any questions about their visit.
• Ensure that schedule is being booked efficiently.
• Organize and restock retail store and report needs to Spa owners.
• Check clients in before their scheduled services and out at the end of their visit.
• Sell products, gift cards and memberships using our point of sale system.
• Be conscientious of the clients' needs and surroundings.
• Balance cash drawers as needed and run daily reports at closing. Math proficiency is a must.
• Communicate and listen effectively to Management, Supervisors, Employees and Guests. Maintain a professional appearance by complying with the dress code.
• Must be able to work weekends, evenings and some holidays.
• Must be professional, have a good attitude and have strong interpersonal skills.

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount

Shift:

• 4 hour shift
• Day shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person