Part Time Front Desk Manager At Busy Acupuncture Clinic - Benefits Included

We are seeking a part-time (25-30 hrs per week) highly organized and dependable Front Desk Manager to join our team. This job requires ONE WEEKEND shift. As the Front Desk Manager, you will be responsible for overseeing the daily operations of the Front Desk area and ensuring exceptional customer service. This role requires attention to details, excellent communication abilities, the ability to multi-task, with a kind-hearted positive attitude.

RESPONSIBILITIES

- Manage the clinic phone and emails to help patients with scheduling, billing questions, and insurance questions.
- Ensure smooth operations of the Front Desk area, including patient check-in and check-out processes.

- Clean the treatment rooms in between patients (change table paper, clean massage tools with disenfectant, etc.).

- Clinic inventory management.

- Support the acupuncture providers with time management, informing them when patients are waiting, and ensuring the smooth flow of the schedule for the day.
- Handle customer inquiries and complaints in a professional and timely manner.
- Oversee financial management tasks, such as billing, insurance claims, and payment processing, and maintain spread sheets to track these details.
- Implement and enforce policies and procedures to maintain a safe and welcoming environment for patients and staff.

REQUIRED SKILLS
To be successful in this role, you should possess the following skills:
- Excellent communication skills.
- Ability to handle sensitive information with confidentiality and professionalism.
- Critical thinking skills to problem-solve and make informed decisions.

CANDIDATES SHOULD HAVE THE FOLLOWING QUALITIES

- Dependable and punctual

- Kind-hearted

- Honest

- Friendly

- Ability to work with a variety of personality types while maintaining good professional relationships with everyone on the team

Hours include:

Sun: 7am-3:30pm OR 9am-5pm

Mon: 9am-5pm

Tue: 9am-5pm

Wed: 9am-1pm OR 1pm-5pm

This job requires periodic flexibility with the work hours. We have two shift managers that each cover half of the week. When one shift manager is out of town, then other shift manager is required to cover the other's shifts with reduced hours each day so as not to exceed 40 hours per week.

**Please do not apply to this job if you are looking for a 2nd job, as that will not fit the flexibility requirements of this job**

If you are a motivated individual with a passion for providing exceptional customer service in a healthcare setting, we would love to hear from you. Apply today to join our team as the Front Desk Manager!

Job Type: Part-time

Pay: $25.00 - $26.00 per hour

Expected hours: 25 – 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Life insurance
• Retirement plan
• Vision insurance

Healthcare setting:

• Medical office

Schedule:

• 4 hour shift
• 8 hour shift

Ability to Relocate:

• Fremont, CA 94539: Relocate before starting work (Required)

Work Location: In person