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SalaryAbout Us
We are a luxury medical aesthetic destination dedicated to providing exceptional injection, laser, and skincare services to our patients. Our approach is rooted in the belief that beauty is about renewing your sense of self.
Job Overview:
We are seeking a dedicated Front Office Manager with exceptional customer service skills to join our team. You will play a crucial role in patient services, task management and inspiring front office staff. This position is patient-facing, so an outgoing and friendly professional person is a must. Your expertise, attention to detail, and commitment to exceptional service will contribute to our goal of creating a nurturing and inviting environment for our patients.
Job Duties:
- Phones, texts, emails
- Patient scheduling, paperwork, check-in, check-out, and patient path awareness
- Provider 5-star customer service
- Opening/Closing duties
- Oversee and manage all Front office administrative functions
- Inventory ordering and management
- Office systems management
- Manage financial transactions and generate reports
- Develop and implement training programs for new employees
- Communicate effectively with staff, clients, and vendors
- Guide admin staff in replies to patients
- Newsletters & quarterly email
- Special projects as needed
Qualifications:
- Medical / Plastic Surgery / MedSpa OR 5+ years of Management experience required.
- Proven experience in concierge patient care or a similar role
- Ability to inspire and be part of a team
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Superior interpersonal and communication skills, both verbal and written
- Attention to detail and accuracy in all work performed
- Outstanding listening skills and ability to empathize with others
- Proficient in using various office software applications (Microsoft Office Suite)
- Familiarity with Intake Q software is preferred
- Appropriate discretion in dealing with varied and difficult situations
- Experience with schedule management and coordinating appointments
- Knowledge of phone systems and ability to handle incoming calls professionally
- Lifting, pushing, pulling, typing, sitting, standing
We offer competitive compensation based on experience. If you are a motivated individual with medical office experience, a passion for team building and exceptional customer service, we would love to hear from you.
Please submit your resume along with a cover letter detailing your relevant experience.
Note: Medical experience a must. Only shortlisted candidates will be contacted for an initial 15-minute video interview.
Job Type: Full-time
Pay: $28.00 - $34.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
Schedule:
- Monday to Friday
Work Location: In person
