Address
Form of workOpen Systems Technologies is a national provider of smeart staffing solutions, providing contract staffing, permanent placements and executive searches in the following skill areas:
- Technology
- Finance, Accounting, and Operations
- Government Services
- Legal
- Global Services
Established in New York in 1990, Open Systems Technologies is one of the largest, privately held, staffing companies in the world. We have experienced organic growth over the past 25 years and currently employ over 1,500 consultants in 16 domestic and international markets. Through our brands of Open Systems, OST Financial, OST Legal, OST Government Services, and OST Global we strive for continued expansion and excellence in the staffing industry. With the Global Services division, starting Jan-2012, Open Systems has expanded into the ITO & BPO Projects/Solutions business.
You will be responsible for providing first and second level phone support to troubleshoot and resolve hardware or software issues.
Responsibilities
- Provide first and second level phone support
- Document all calls in the Help Desk ticketing system
- Perform PC moves and installations as well as physical maintenance of PCs and printers
- Assist with updating and maintaining standard images for desktop, laptops and Citrix environment
- Perform desktop/laptop rebuilds and rollouts
Qualifications
- A degree in Computer Science, Information Sciences, or a related programming field or a minimum of two years comparable experience
- Two to three years' experience in end user support and troubleshooting applications in a large networked environment, preferably in a legal or professional services field
- Expert level in Microsoft Office 2010 Suite (Word, Excel, Outlook, etc.) Windows XP - Windows 7
- Experience with FileSite, CMS, Citrix Access Management console, pdfdocs is a plus.
All your information will be kept confidential according to EEO guidelines.
