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Form of workTitle: Help desk coordinator
Duration: 6 months contract with possible extension
Location: Trenton,NJ
Job Description:
Duration: 6 months contract with possible extension
Location: Trenton,NJ
Job Description:
- Full time professional work experience in Business and/or Information Technology.
- Full time professional work experience in a service desk / help desk environment.
- Relevent work Experience: 1 or more yrs.
- Provide tier 1 technical support.
Duties include:
- Respond to incidents and requests that come into the helpdesk via phone and email
- Resolve those tickets that can be completed within approximately 10 minutes and assign the rest to the appropriate tier 2/3 staff member or application staff
- Close tickets with appropriate notes and resolutions in a timely manner
Subject areas include:
- Active Directory and Office 365 accounts
- Desktops, laptops, tablets, smart phones
- Desktop productivity apps (MS Office, Adobe Acrobat, File Maker, Oracle)
- Custom department and division applications
- Basic network connectivity troubleshooting
