Help Desk Analyst

What our team will be handling :

- Level 1 service desk calls (password resets , light troubleshooting with Win 10 and Office 365)

- Setting up mobile phones , dual factor authentication

- Assisting with logging into EPIC and MyChart

- Will be using ServiceNow to track/log calls and delegate issue to the correct team members.

Skills:

Password Reset, Remote Support, Ticketing System, Troubleshooting, Windows 7, Windows 10, Office 2016, Help Desk support, Help Desk, service desk, customer service, windows, phone support, servicenow

Top Skills Details:

Password Reset,Remote Support,Ticketing System,Troubleshooting,Windows 7,Windows 10,Office 2016

Additional Skills & Qualifications:

- This position is 100% remote , prefer candidates to sit in NJ , PA , or DE.

- The candidate will be using their own device (need Windows 10) or if they don't have a device we will provide

- For Go Live , candidates will need to be flexible on schedule . Below is proposed times we will need these techs to cover . We will stagger shift coverage , but some resources may be working second shift and Saturdays.

This would be considered Wave 2 of the Go Live , and these resources will officially start on June 5th , with a day of remote training the week prior .

**This is subject to change .

Hours

Mon, Tues, and Thurs 8am to 8pm

Wed and Fri 730 to 5pm

Saturday 8am to 12pm

Experience Level:

Entry Level

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.