Help Desk Analyst - Temporary Assignment

This is a temporary Full-Time assignment which could lead to regular Full-Time employment.

As the Information Systems Help Desk Analyst you will be responsible for providing technical assistance and support related to Lakeland Bank’s computer systems, hardware, and software.  The Bank utilizes local area networks (LAN's) in key locations to allow PC users to share hardware, software and data files.  The Information Systems Help Desk Analyst oversees the day-to-day tasks, which include, but are not limited to, managing users, shared printers and other hardware devices, setting up work stations, and assisting users with password resets, etc.

Key Responsibilities:

• Provide on-going telephone support and service for all workstations and mobile device users throughout the organization.
• Perform daily maintenance pertaining to user ID and passwords.
• Place and monitor service calls as necessary for hardware as well as telecommunications repairs.
• Setup and support of user workstations and applications, including but not limited to e-mail and MS Office applications.
• Participate in weekend and evening Help Desk support rotation.
• Log all requests in Service Now ticket management system.
• Deploy equipment when necessary to varying work sites. Respond to work station set up needs and resolve technical issues in the field. 
• Ability to drive to additional work sites using personal vehicles. Company vehicles are available for this purpose, but should not be relied upon.
• Perform any other related duties as required or assigned.

• High school diploma plus 2 years related experience.
• The following Software skills:
  • Intermediate Level: Active Directory user management, Windows Desktop Operating system troubleshooting, MS Excel and Word
  • Basic Level: McAfee A/V, Application installation, Apple iOS, Network connectivity troubleshooting, Network printer support, programming languages, and MS PowerPoint
• Excellent and effective verbal and written communication skills
• Excellent customer service skills to assist users over the phone.
• Willingness and ability to participate in the weekend Help Desk support rotation
• Ability to provide computer support, technical help, and/or basic software support, database analysis, level I technician, project coordination, installation and Help Desk.
• Ability to effectively communicate information and respond to questions.
• Must maintain a valid driver’s license and possess a clean driving record. Must undergo an annual motor vehicle record check in order to operate company vehicles. 
• Must be willing to use your personal vehicle for work purposes should a company vehicle not be available and maintain the appropriate insurance coverage.
• Must be Bondable.

PREFERRED QUALIFICATIONS

• Experience with Citrix and Fiserv applications
• Certified in A+, MCP and ITIL

All Lakeland Bank employees must be bondable.  FBI background checks are required to confirm eligibility for bonding.  Note: A guilty plea or criminal conviction will not necessarily preclude employment at Lakeland Bank.

Lakeland Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law

Schedule:

Monday - 830a-5p Onsite
Tuesday - 830a-5p Remote
Wednesday - 830a-5p Remote
Thursday - 830a-5p Onsite
Friday - 10a-630p Remote

Weekend Rotation Required

40.0 hours per week.

Overtime as necessary

Scheduled hours are subject to change.