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Form of workOur Irvine, CA client has contract opportunity for a Help Desk Analyst.
Hybrid role - on an as team needed basis for onsite. Possibly once a week.**
- Training and day one start will be Onsite two to five days. 8-hour day Monday thru Friday, no OT or weekends
- Assisting ALEKS Irvine Connected Employees with issues they may Hardware, Software, and accounts.
- Onboarding with ALEKS to create new accounts and orientation.
- Troubleshooting network issues.
- Experience- At least two years' experience up to five.
Must haves:
- Experience with Active Directory -
- Experience Windows 10, 11
- Worked in Help Desk environment.
- Experience with latest experience Windows OS, Microsoft Office Multi-Tasker
- Works well in team environment
- Good Customer Service Skills
- Plus - MAC OS
Description: IT Depot
- Provide local and remote Level 2 support to internal colleagues for software and hardware issues, Microsoft applications, etc.
- Responsible for local site desktop support, printer support, AV, etc.
- Serve as escalation point for Tier 1 and Tier 1.5 support and for the IT Depot
- Maintain technical documentation, and IT manuals.
- Document technical issues and procedures.
- Troubleshoot issues and outages.
- Responsible for the end-to-end lifecycle of IT assets. Image, deploy, maintain and retire all hardware including desktops, laptops, monitors, etc.
- Monitor team ticket queues, ensure SLOs are met and identify training opportunities. Report on team performance metrics and suggest improvements.
- Provides hardware support for PCs, Macs, printers, network, VoIP phones, wireless and handheld devices
- Able to deploy OS images for PC
- Coordinates with vendors and service providers for in-warranty hardware replacement and service
- Follows standard guidelines to install and configure new equipment and peripherals, moving, and updating equipment for regular replacement and to accommodate staff moves and changes
Qualifications:
- Bachelor's degree or equivalent experience
- 2+ years in a similar role (such as a site lead for an office)
- Experience with incident and support requests
- Experience providing local and remote support to client in multiple locations.
- Basic knowledge of Active Directory, Azure, Office 365
- Basic knowledge of TCP/IP networks
- Operate and maintain network printers and network components like video-conferencing systems based on Zoom
- Strong attention to detail
- Good documentation ability
- Team player and ability to work independently
- 2+ years in desktop support
- 2+ years in Windows 10 and MacOS support
Reference: 954482
ABOUT REVEL IT:
Revel IT (formerly known as Fast Switch) is one of the fastest-growing, privately held, IT Staffing companies in the nation. Our client base includes 32% of the Fortune 25. We have major offices in Dublin, OH, Phoenix, AZ, Los Angeles, CA, and Austin, TX, and are rapidly expanding into new markets from coast to coast.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your experience doesn't align perfectly with every qualification in the description, we encourage you to apply anyway. You might be the right candidate for this or our other open roles!
WHY REVEL IT:
- In addition to standard health and 401k benefits, we offer referral bonuses and training/continuing education opportunities.
- 5-year client retention: 99%
- No. 1 supplier with customers: 53%
- Top 3 supplier with customers: 77%
- Consultant retention: 94%
Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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