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SalarySummary
Be more than just an employee number! Join Terran Orbital, a leader in innovation, manufacturing, and operations in the satellite industry. We are a pioneer in the miniaturization of space technologies and the delivery of responsive space solutions. We are a unique, fast-growing, and trusted team focused on quickly and economically designing, building, launching, and operating state-of-the-art satellites for advanced mission constellations.
Terran Orbital is seeking an experienced Sr Help Desk Analystto join our growing team. Reporting to the Director of IT Projects & Compliance, the Sr Help Desk Analyst will come with excellent computer and customer service skills. Microsoft systems or network certifications are preferred. This position will provide support, troubleshoot problems, and ensure customer satisfaction.
Key Duties And Responsibilities
- Contribute to the success of a fast-growing, multidisciplinary team
- Serve as the first point of contact for customers seeking technical assistance over the phone, e-mail, or chat
- Troubleshoot and diagnose IT-related issues promptly
- Log and track Help Desk tickets
- Prioritize and escalate issues based on severity and impact
- Assist with new workstation setup
- Assist and resolve ticket requests with a client’s desktop, laptop, Intune MDM device, e-mail system
- Assist with Imaging computers with MDT
- Provide technical assistance for questions and problems
- Resolve problems with networks and other computer systems
- Diagnose system errors and other issues
- Follow up with customers to ensure complete resolution of issues
- Request feedback and monitor calls and other methods of correspondence to improve training methods
- Run reports to analyze common complaints and problems
- Install or change the software to fix issues
- Remotely access hardware or software for clients to make changes and fix problems
- Identify and suggest possible improvements in procedures
- Collaborate with other teams as needed
- Assume accountability for tasks assigned
Qualification And Skills
- 5+ years of proven working experience as an IT Help Desk Analyst
- Bachelor’s degree in Computer Science (or related area), Information Technology
- Basic knowledge of Active Directory, Windows Server (2012/2016) /Desktop Operating Systems, DHCP, and DNS. GPO
- Microsoft Systems or network certifications a plus
- MDM (Mobile Device Management) experience is a plus
- MDT (Microsoft Deployment Toolkit)
- Hardware inventory experience
- MS Teams, AutoCAD, Revit, Adobe Creative Cloud
- Familiarity with Zscaler and Okta
- Video collaboration solutions like ZoomGov, WebEx, and MS Teams in GCCH
- Ability to troubleshoot and diagnose problems
- Familiarity with both PC and Mac hardware and software
- Experience with network repairs and analysis
- Good customer service skills
- Ability to communicate effectively,
- Excellent interpersonal, oral, and written communication skills, including the ability to work effectively in a diverse team environment
- Ability to self-govern with minimum supervision, establish workload priorities, and utilize efficient time management practices to achieve assigned tasks
Additional Differentiators
- Ability to translate complex technical topics in a clear and compelling fashion
- Desire to learn new skills as required and develop expertise in areas that may be unfamiliar
- Willingness to travel 10-25%
- Passion for space
Benefits
- Employee Equity Incentive Program
- 100% Company-paid comprehensive medical, dental, and vision coverage for you and your dependents
- 401(K) Match
- Unlimited PTO
- Cross-training and professional development opportunities
Salary Range $27.00 - $42.00 per hour
Your actual level and base salary will be determined case-by-case and may vary based on the job-related qualification, knowledge, skills, education, and experience. In addition to base salary, we offer equity for each employee, 100% covered medical, dental, and vision coverage, a 401(k) match, unlimited flex time off, covered life insurance, maternity and paternity leave, tuition reimbursement, employee referrals, and lots of swag!
About Terran Orbital
Terran Orbital is a leading manufacturer of satellite products primarily serving the aerospace and defense industries. Terran Orbital provides end-to-end satellite solutions by combining satellite design, production, launch planning, mission operations, and on-orbit support to meet the needs of the most demanding military, civil, and commercial customers. Learn more at www.terranorbital.com
Physical Demands
An employee must meet the physical demands described to perform the essential functions of this job successfully. In performing the duties of this job, the employee is routinely required to sit or stand for long durations of time, in addition to bending, reaching, and walking. This would require the ability to lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds. This position is generally sedentary, with substantial computer usage.\
Work Environment
The job operates in a professional office environment but in a manufacturing company. This job routinely uses standard office equipment such as computers, phones, photocopiers, and scanners.
Disclaimers
To comply with US Government space technology export regulations, the applicant must be a US citizen, lawful permanent resident of the US, protected individual as defined by 8 USC 1324b(a)(3), or eligible to obtain the required authorizations from the US Department of State. In addition, please note that this position may require a current United States National Security clearance or eligibility for such a clearance.
Terran Orbital is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local law.
If you need assistance or accommodation due to a disability, you may contact us at hr@terranorbital.com.
