Help Desk Analyst

Overview
Why You'll Love Being a Help Desk Analyst at AccentCare
Do you enjoy providing technical support? Bring your organizational skills and knowledge of Help Desk support and join the AccentCare team today in this Help Desk Analyst job
When you join AccentCare, you become part of a team that is not only dedicated to their patients, but to each other as well. Here, you will truly make a difference each and every day as you work alongside a supportive team. With a competitive benefits package, work-life balance, professional development, and an outstanding work environment, you will have everything you need to achieve success in your career. Bring your passion for patient care and you will build a career you love in this Help Desk Analyst job
Join the AccentCare team and apply for this Help Desk Analyst opportunity today!
Offer Based on Years of Experience
What You Need to Know
Help Desk Analyst Responsibilities:

• Provide end user support, technical advice, guidance, and informal training to customers using hardware and software
• Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing
  faults and symptoms using established processes and procedures.
• Staffs the IT Help Desks. Answer incoming software and hardware requests via phone, web, and email. Triage and troubleshoot incidents, defects and issues reported by the users, with the goal for identifying and implementing root cause fixes.
• Remotely train end users in the use of equipment and software, including Android tablets and laptop or Desktop
• Documents all cases in call tracking software. Escalate tickets to appropriate support groups, including vendor support.
• Follows up on open issues with escalation groups to provide feedback to customer. Perform a quality assurance check on resolved tickets to ensure customer satisfaction. Supports application upgrades and releases.

Qualifications
Help Desk Analyst Qualifications:

• High School Diploma/GED
• 2+ years Previous experience in a customer service, customer support or Help Desk role