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SalaryHelp Desk Analyst
MAJUS is currently seeking a Help Desk Analyst to join our team. We are growing, and we are hiring! As a Help Desk Analyst, you will play a crucial role in providing Tier 1-3 Help Desk support to our federal customer in a large and exciting application integration.
This is a key position with MAJUS that impacts our entire organization and growth. This is a full-time position that also includes opportunities beyond the role in which you will join our team.
What is the mission?
You will play a vital role in the Enterprise Help Desk service we provide to our customers. You will triage and escalate tiers 1-3 service requests utilizing ServiceNow or Remedy systems to ensure streamlined and organized issue tracking.
What will you do?
Respond to service requests via telephone, email, or in-person to resolve reported issues promptly.Utilize automated remote-control software for efficient issue resolution.
Triage and escalate service requests.
Log and track service requests using ServiceNow or Remedy ticketing systems.
Implement and follow standard service support procedures for diagnosing and resolving issues.
Provide technical assistance and support for computer systems, software, and hardware issues.
Provide technical assistance and support for computer systems, software, hardware, and laptops.
What skills do you possess?
- Proven experience in providing Tier 1-3 service desk support.
- Knowledge of standard Help Desk procedures for diagnosing and resolving Windows and other customer technical issues.
- Experience with ServiceNow or Remedy ticketing systems.
- Excellent communication skills for responding to queries and keeping the customer informed on status.
- Flexibility to work varying shifts to meet IT support requirements.
- MCP or other Microsoft Certifications highly desired.
Salary?
40,000.00 – 70,000.00 depending on experience and certifications.
We are an Equal Opportunity Employer committed to building a diverse and inclusive team.
Job Type: Full-time
