Help Desk Analyst

Role: Help Desk Analyst

Duration: : 06 Months

Location: Washington DC (Hybrid 2 days onsite in a week)

Client: Federal division of Deloitte

Required skills:

• No more than 3 years’ experience in Help Desk setting

• Basic computer skills including working with MS Word, MS Excel, MS PowerPoint, Google applications (Gmail, calendar, Google Docs, Google Sites), and databases

• Ability to provide effective Help Desk support to address requests quickly

• Ability to provide professional and friendly customer service

• Ability to clearly and effectively communicate verbally and in writing

• Analytical skills to resolve complex challenges that require more than following existing operations procedures

• Attention to detail in working with large volumes of data that support critical business and security functions

• Ability and willingness to work a broad range of tasks

• Flexibility to adjust support to rapidly changing client priorities

• Willingness to collaborate with team members and ICAM PMO stakeholders

• Knowledge of GSA’s or other agency’s ICAM implementation approach, processes, and technical infrastructure

• Knowledge of GSA USAccess credentialing shared service provider tools and procedures

• Knowledge of ICAM-implementation Help Desk support

• Advanced computer skills including working with complex spreadsheet formulas, MS Project, and MS Visio

• Training individuals to adopt or use ICAM credentials and tools
• Support to the GSA HSPD-12 Help Desk to resolve tickets and issues

Job Type: Contract

Pay: $30.00 - $40.00 per hour

Schedule:

• 8 hour shift

Ability to Relocate:

• Washington, DC 20001: Relocate before starting work (Required)

Work Location: Hybrid remote in Washington, DC 20001