It Help Desk Analyst

Join the team at James River Equipment in Charlotte

The combination of our experience, culture, and focus on customer service has resulted in James River Equipment becoming one of the most distinguished and widely respected John Deere dealers in the country. Our steady growth in service, rentals, parts, and sales is a direct reflection of the loyalty of our customers and our increase in the variety of products we offer.

This is a great opportunity to start your IT career with an established company!

Shift expectations: 7am – 4pm | Monday-Friday

Saturday on call schedule (8am-2pm, once every 6 weeks)

As an IT Help Desk Analyst, your responsibilities will include:

• Provide general hardware repairs (laptops, desktops, and peripherals)
• Provide Level 1 IT support to the dealership’s end-users
• Accurately track IT inventory
• Ensure proper recording, documentation, and closure of issues within ticketing system
• Facilitate the growth and development of special projects as assigned
• Build/image end user systems
• Perform system testing and updates on a regular basis
• Stay current with industry knowledge and products

Current qualifications include:

• 2 year degree required, 4 year degree or equivalent experience preferred
• 1+ years of experience and training in a Helpdesk environment is preferred
• Professional and positive demeanor
• Strong customer service orientation
• Strong verbal/written communication skills
• Support experience with strong problem solving
• Understanding of ITIL
• Able to multi-task
• Ability to travel 10-15% of the time as requested

About the Benefits

The successful candidate will be rewarded with a competitive salary (negotiable based on experience). In addition, our employees enjoy a wide range of benefits, including:

• Extended health, dental, and vision insurance with no waiting period for benefits
• Health savings account
• Flexible spending account
• Disability and life insurance
• 401k with employer match and profit share
• Employee recognition rewards program
• Opportunities to attend a yearly cruise for top performers
• Paid time for employees to take online training at home
• Opportunities for leadership and professional growth
• Quarterly group outings, company events, and employee recognition programs

Upon joining us, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done.

If you're looking for a satisfying workplace and would like to take your career forward, Apply Now!

For more information about what it’s like to work at James River Equipment, please visit our website atwww.jamesriverequipment.com