Help Desk Analyst

```Overview:

We are seeking a Help Desk Analyst to join our IT support team. As a Help Desk Analyst, you will be responsible for providing technical assistance and support to our internal users. This is an excellent opportunity for someone with strong problem-solving skills and a passion for technology to contribute to our organization's success.

Duties:

- Respond to user inquiries and provide technical support via phone, email, or in person

- Troubleshoot hardware and software issues and provide timely resolution

- Install, configure, and maintain computer hardware, software, and peripherals

- Assist with user account management in Active Directory

- Collaborate with other IT team members to resolve complex technical issues

- Document all support activities and resolutions in the ticketing system

- Provide training and guidance to users on various software applications

- Conduct regular maintenance tasks such as software updates and system backups

Qualifications:

- Bachelor's degree in Computer Science or related field preferred

- Proven experience as a Help Desk Analyst or similar role

- Strong knowledge of TCP/IP protocols, computer hardware, and Windows operating systems

- Familiarity with LAN/WAN networks and computer networking concepts

- Experience with SCCM (System Center Configuration Manager) is a plus

- Proficiency in troubleshooting mobile devices (iOS, Android)

- Familiarity with Active Directory administration and user account management

- Excellent communication skills, both verbal and written

- Ability to work independently and prioritize tasks effectively

- Knowledge of Windows Server administration is a plus

If you are a motivated individual with a passion for technology and providing exceptional customer service, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our organization!```

Job Type: Part-time

Pay: $27.17 - $27.60 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Work Location: Remote