Job description
Job Overview
Come join the Workforce Technology team here at Intuit where our mission is to remove barriers for our employees and connect them to Intuit’s bigger mission so they can do great things for our customers. We operate by caring and creating experiences that reflect the Intuit brand and values, practicing what we preach and simplifying the business of life for our employees, delighting our employees so they can be inspired to pass on the delight to our customers, and we are constantly working to improve our services and products. If you enjoy working face to face with customers in a fast-paced high tech environment then this is the place for you!
The role of Desktop Support Analyst 2 is to help employees with all facets of the corporate computing environment. The Desktop Support Analyst must combine an understanding of Macintosh & Windows with firsthand experience. Excellent communication and interpersonal skills combined with technical skills are essential to providing a “high touch” level of support to the employee community.
Request
3-5 years of Service Desk and Desktop Support experience for both PC and Mac required Experience working with multiple customers face to face in a ‘Walk Up Bar’ type of corporate environment is preferredCertifications obtained or working towards: ACMT, CCT, ITILv4, Comp/TIAStrong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively Passionate about providing excellent customer service and follow-thru to completion Minimum of an Associate's Degree in a computer technology or equivalent from two-year College or technical school Familiarity supporting Mac OS X & Windows 10/11 Previous experience with Microsoft Office is preferred Good problem solving, diagnosis and troubleshooting skills The ability to work under pressure in a fast paced environment is a must Familiarity with wired and Wi-Fi Networking with Windows Active Directory Familiarity with Exchange, AD, Software Distribution Systems, and related technologies Familiarity with Video Conferencing support and communication technologies such as Zoom is a plusWorking knowledge of collaboration tools such as Slack, Box, Google SuiteFamiliarity with ticketing systems such as Service Now is a plusStrong mobile support (Android, iOS, etc) experience Ability to work independently and within a team
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