Deal Desk Analyst

Who we are:

Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.

We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it; we’ve been recognized as a Top Workplace by The Denver Post, Albuquerque Journal, Sacramento Bee, and Built In Colorado. And our employees rate SambaSafety as top-notch, with a rock solid 4.9-star rating on Glassdoor.

What You’ll Do:

Join our dynamic team as a Deal Desk Analyst, where you will play a crucial role in driving successful sales operations. Your primary responsibilities will include collaborating with sales teams to assemble proposals, quotes, and contracts, ensuring accuracy and alignment with company policies. As a key liaison between sales and finance, you will review and when needed, resolve billing errors and discrepancies. Additionally, you will lead change management efforts for the implementation of a new Configure, Price, Quote (CPQ) system, streamlining processes for greater efficiency.

We’re looking for a results obsessed, tech savvy, process and detail-oriented trailblazer to further accelerate revenue growth. You will be a valued contributor to SambaSafety’s development and success.This is a high-visibility role across the Sales organization and critical to driving revenue retainment and high-growth.

Responsibilities:

• Responsible for providing timely proposals, quotes and contracts in line with terms of customer and/or partner agreements.
• Expected to become a Super User/Subject Matter Expert for quoting customers using CPQ systems
• Comfort with quoting complex contracts for multiple products with usage and price increases
• Serve as trusted advisor to the Sales team on deal structure, contracting options, margin analysis and approval processes.
• Supervise email requests, tickets, and questions received via several paths and taking the correct action on them in a timely fashion.
• Acts as the first point of escalation and approval on complex quoting questions including ones on non-standard requests and pricing.
• Help evaluate non-standard contract terms and identify relevant accounting, billing, and operational impacts.
• Troubleshoot and resolve errors, discrepancies, and issues that arise during the quoting process in Salesforce CPQ and DocuSign.
• Collaborating with cross-functional teams with Revenue Recognition, Commissions, Legal and Collections for all sales, billing and provisioning related issues as needed.
• Maintain documentation of processes, guidelines, and best practices related to Deal Desk operations.
• Ensure approvals for non-standard deals have been properly documented, escalated to the right approval levels, and resolved within reasonable time frames.
• Assist Management with monthly reporting, including deal metrics, deal success and other KPIs (Key Performance Indicators).
• Become a subject matter expert on deal operations and the revenue accounting cycle to identify and implement process improvements.
• Assist with finding and routing RFP’s and bidding opportunities
• Perform other duties and projects as assigned when needed to support Revenue Operations and the business.
• Capture, maintain, and disseminate accurate and relevant information using Salesforce.

Who you are:

• Excellent interpersonal and communication skills.
• Ability to juggle multiple high priorities in a fast-paced environment and be willing to learn.
• Strong organizational skills and detail-oriented self-starter with the ability to work independently to meet deadlines.
• Process oriented mindset
• Work successfully in an ambiguous environment.
• Highly organized, customer-focused and strong attention to detail
• Tech savvy with experience with Salesforce, DocuSign, JIRA, Adobe, MS Office and Zuora is a plus.

Benefits and Perks:

• Unlimited Paid Time Off and Paid Volunteer Days
• 401k Employer Match
• Generous Healthcare Benefits including a fully employer paid family medical plan
• Up to 12 weeks paid time off for maternity leave based on tenure
• Wellness &Tuition Reimbursement
• Flexible Work Arrangements
• Lots of SambaSafety swag
• SambaSafety Events

Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion.

SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.

Come join us to find out for yourself what all the excitement is about!