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SalaryACI Federal is seeking a junior-level HSPD-12 Help Desk Analystto join our vibrant team located in Washington, DC!
**Must have US Citizenship and be able to obtain Public Trust Clearance**
This role is NOT an IT Helpdesk. We are looking for HSPD-12 experience and/or Insurance/healthcare company health care experience.
REQUIRED SKILLS:
REQUIRED SKILLS:
- No more than 3 years experience in Help Desk setting
- Basic computer skills including working with MS Word, MS Excel, MS PowerPoint, Google applications (Gmail, calendar, Google Docs, Google Sites), and databases
- Ability to provide effective Help Desk support to address requests quickly
- Ability to provide professional and friendly customer service
- Ability to clearly and effectively communicate verbally and in writing
- Analytical skills to resolve complex challenges that require more than following existing operations procedures
- Attention to detail in working with large volumes of data that support critical business and security functions
- Ability and willingness to work a broad range of tasks
- Flexibility to adjust support to rapidly changing client priorities
- Willingness to collaborate with team members and ICAM PMO stakeholders
- Knowledge of GSA's or other agency's ICAM implementation approach, processes, and technical infrastructure
- Knowledge of GSA USAccess credentialing shared service provider tools and procedures
- Knowledge of ICAM-implementation Help Desk support
- Advanced computer skills including working with complex spreadsheet formulas, MS Project, and MS Visio
- Training individuals to adopt or use ICAM credentials and tools
This role is hybrid and requires in-person at least 2 days per week. Please only apply if you are willing/able to work in person at the DC office.
Apply now!
