Healthcare Services Coordinator

Job Details
Job Location
The Crossroads - Roseburg, OR
Position Type
Full Time
Salary Range
$33,000.00 - $43,000.00 Hourly
Job Shift
Day
Description
Adapt Integrated Health Care is looking for a Healthcare Services Coordinator to join their team!
We Offer:

• 100% paid premiums for full family medical insurance
• Waiver cash option
• Dental and Vision insurance available
• Generous sick and vacation time accrual rates; accrued time rolls over year-to-year.
• 5% 401k employer contribution
• Life insurance policy
• Employee Assistance Program
• Clinical supervision toward licensure is available.

The Healthcare Services Coordinator (hereafter, Coordinator) plays a pivotal role at Adapt Integrated Health Care, providing comprehensive support and excellent customer service to our patients, patient family members, Adapt staff, and the public. The Coordinator represents Adapt's mission and values and serves as an ambassador of Adapt's patient centered No Wrong Door Approach, ensuring access to the most appropriate care regardless of a patient's point of entry. The Coordinator is knowledgeable about Adapt programs and services and is responsible for greeting, directing, and proactively providing information and assistance to patients, families and visitors in accordance with Adapt Integrated Health Care policies and procedures. The Coordinator manages a variety of clerical and administrative tasks, including but not limited to patient registration, scheduling, data management, and duties necessary to ensure a seamless flow of information within the department.
Primary Responsibilities:

• Provides excellent customer service, ensuring a welcoming and respectful environment for patients, family members, visitors and co-workers.
• Serves as a No Wrong Door point of contact, with the knowledge and ability to assist patients in accessing the most appropriate programs or services.
• Responds to inquiries in person, via phone, email, and/or through MyChart patient portal.
• Conducts daily monitoring and management of appointment schedules, rescheduling and cancelations.
• Accurately enters or updates patient demographics and insurance information in the EMR to ensure the necessary information is available for data collection, grant reporting, billing, and metrics.
• Verifies patient's insurance eligibility in the EMR or online through the insurances portal and works in cooperation with Adapt Finance & Billing department to ensure accurate collection of co-pays and account balances.
• Coordination with Adapt departments and programs when scheduling appointments to identify the patient's other points of care within Adapt to minimize duplication of service.

Qualifications
Required Qualifications:

• High School Diploma or equivalent required.
• Experience in a clerical or administrative role within a healthcare setting preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook), EMR systems and typing 50 wpm.
• Familiarity with insurance verification and EPIC systems a plus.

Come join our progressive team and make a difference in the lives of others! For more information on our organization, please visit our website at www.adaptoregon.org.
Adapt Integrated Health Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We always welcome nominations and applications from women, members of any minority group, and others who share our passion for building a diverse community that reflects the diversity in our clientele. For anyone needing assistance or accommodation with Adapt's application process, please reach out to our team at careers@adaptoregon.org or by calling (541) 672-2691 and asking for our Human Resources department.