Healthcare Enrollment Specialist

HEALTHCARE ENROLLMENT SPECIALIST | REMOTE
The Select Group is looking for a talented Healthcare Enrollment Specialist to join one of our top healthcare partners. This person will be part of a team that rolls customers onto a new platform. The ideal candidate will have experience in a similar role, use ServiceNow for ticketing, and have strong customer service skills.

HEALTHCARE ENROLLMENT SPECIALIST REQUIREMENTS

• 2-3+ years of experience working in a Healthcare Enrollment role
• Experience assisting end users and customers with enrolling, transitioning, and supporting customers as they enroll into a healthcare program
• Great customer service – will have to talk to customers frequently over the phone
• Detail-oriented
• Experience using ServiceNow for ticketing
• Bonus skill: Knowledge of certain healthcare-specific forms

HEALTHCARE ENROLLMENT SPECIALIST RESPONSIBILITIES

• Provide customer resolution to inbound calls, emails and messaging
• Edit PDFs and update different forms
• Provide enrollment assistance for all payers
• Ensure timely credentialing and contact loading/transfer with payers
• Process Healthcare Enrollment plans for small group and large group
• Transfer client employees to their chosen plans
• Track errors outside of audits made by teammates while working through the installation process and record for leadership to provide coaching opportunities
• Handle occasional outbound calls to better assist brokers with any questions or provide better detail of missing information needed on pending groups

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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