Patient Enrollment Specialist, House Calls Program (Mso)

Company: Oak Street Health

Title:Patient Enrollment Specialist

Role Description

The House CallsPatient Enrollment Specialist (PES) is an integral part of the in-home care team.  The PES is responsible for conducting outreach to offer the @HOME program to patients who need our innovative home-based care model. The PES will work closely with teams to continuously identify new and creative ways to connect with patients to engage in the program. 

Program Overview

The House Calls Program (known as @HOME) delivers high-quality primary care to Medicare patients in their home. The @HOME program takes a team-based approach to providing outstanding patient care. Our Care Teams - consisting of a Provider, Medical Assistant/Scribe (CIS/MA), Behavioral Health Specialist (BHS) and Mobile Operations Coordinator (MOC) - build individual relationships across a panel of about 75 patients, seen monthly. The Care Team is responsible for delivering excellent, high-touch primary care, and coordinating the care of patients.

Core Responsibilities

The Patient Enrollment Specialist will conduct outbound calls to eligible patients to introduce the @HOME program and encourage patients to participate in the innovative home-based care model. 

What we’re looking for

• Track record of success in health-care-related engagement, sales, and/or marketing

• Ability to independently foster relationships with patients and their caregivers

• A passion, patience, and ability to explain complex topics to seniors and their caregivers

• Ability to educate patients about numerous care services accessible through their health plan or their PCP

• A commitment to performing meaningful work that dramatically improves the lives of older adults

• An understanding of the Medicare and Medicare Advantage programs

• A demonstrated ability to operate independently in a fast-paced environment

• Excellent communication, follow-up, teamwork, and problem-solving skills

• Computer skills:  Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc.

• Bilingual (English and Spanish) a plus

• US Work Authorization is required

• Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits: 

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health