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SalaryWe are a busy multi specialty practice in need of Call Center employees to schedule appointments, triage inquiries from patients/other physician offices/labs, etc..., provide information on our practice to new patients.
Healthcare and EMR experience are required. Hours are Monday through Friday, 8-4:30.
Call Center Responsibilities:
- Answer all phone calls in a patient, empathetic, and passionately communicative manner
- Schedule appointments and demonstrate active listening to identify and analyze client problems, providing information and solutions in a timely manner
- Communicate effectively, including appointment details, insurance information, and medical questions via telephone
- Collect and update new patient’s demographic and insurance information
- Provide clear, thorough, and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health records
- Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
