Job Description
$50,000 yearly
Responsibilities:- Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
- Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools
- Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
- Confirm client insurance coverage and provide evidence of insurance papers to policyholders
- Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
- Must have knowledge of Microsoft Office and customer relationship management software
- High school diploma or GED equivalent needed
- Prior work in a customer-facing position or Customer Service role is required
- Excellent active listening, interpersonal, and communication skills
- Basic knowledge of insurance policy procedures and schedules is preferred
Benefits:
We believe in investing in our employees' professional development and providing growth opportunities. As a team member, you will have the chance to:
- Develop a deep understanding of our industry and business operations.
- Expand your network by interacting with high-level executives and industry professionals.
- Take on additional responsibilities and projects to enhance your skill set.
- Participate in training programs and workshops to enhance your personal and professional skills.
- Collaborate with cross-functional teams and contribute to strategic initiatives.
- Opportunities for personal and professional growth and development
- Competitive salary and performance-based bonuses
- Collaborative and inclusive work environment
- Chance to make a positive impact in the insurance industry.