Gyn New Patient/Surgery Support Coordinator

MINNESOTA ONCOLOGY

Minnesota Oncology offers its employees an exciting, fast-paced, and challenging work environment.  We are currently looking for an individual with passion for the healthcare field and someone that can commit to personal accountability and integrity.  An ideal candidate will also have excellent oral and written communication skills with an ability to collaborate and work in a team based environment.

Come join this dynamic team who is passionate about providing exceptional care to our patients.  No nights, holidays, or weekends!

Why Work for Us?

We offer a competitive benefits package that includes - 

• Medical
• Dental
• Vision
• Life Insurance
• Short-term and Long-term Disability Coverage
• 401k plan that comes with a company match
• Wellness program that rewards you practicing a healthy lifestyle
• Tuition Reimbursement
• Employee Assistance Program and Discount Program to some of your favorite retailers

• Coordinate tasks associated with case scheduling to include completion of all required pre-surgery/procedure tasks, based on type of case:

• Notify any needed representatives of surgery case (e.g., Hospital, other Surgeons, etc.)

• Facilitates and schedules consultations, pre-testing, diagnostic tests or procedures, referrals and future appointments for patients

• As necessary, facilitates communication between patient/family and interdisciplinary team and coordinates services related to patient care.

• Confirm/verify if a special product needs to be ordered for the case

• Coordinate, schedule, and authorize pre-operative clearance testing and any diagnostic imaging, (e.g., CT, MRI, US, X-Ray)

• Complete & send all required scheduling documentation to surgical facility (include authorization/pending authorization info)

• Complete and send History and Physical, surgical order, and any required documentation to physician for review/signature

• Complete & send surgical facility consent form with patient & physician signature

• May manage “Global Period” alerts in EMR and/or Practice Management System for applicable surgeries

• Scan any surgery documents CBO Medical Records/Hospital Facility as applicable (e.g. signed surgery orders, consents, cardiac clearance, authorizations)

• Review with patient name of procedure/surgery to be performed

• Review with patient any embedded protocols, notifications and/or tasks to be completed

• Discuss with patient any/all preparations including bowel preps

• Confirm surgery scheduled date with the patient, facility, etc.

• Requests and ensures appropriate authorizations are obtained in a timely/effective manner for all scheduled procedures/surgeries.

• For insured patients, determines necessary authorization and pre-certification for surgery and other necessary surgical services with the proper Procedure (CPT) and Diagnosis codes (ICD-10}

• Serve as a patient advocate and serves as a liaison between the patient, payor, office and facility to answer questions and escalate issues.

• Maintains working knowledge of surgical authorization requirements to prevent delays and denials.

• Ensure reports (e.g., Pathology, OR, other) are captured in chart

• Complete PSTOP scheduling for all patients to return to the office as ordered (including stent removals/exchanges) 

• Release any OR blocks with surgical facilities in accordance with stated policy to avoid penalties associated with OR utilization rates

• Notify clinic Financial support team (PBR) of patients with no insurance or financial concerns and or questions.  

• High School Diploma or Equivalent is Required
• Basic Computer Skills
• Previous call center experience desired
• Use of electronic medical record systems and electronic scheduling systems is desired  

Additional Attributes:

• Ability to Multi-task
• Can Successfully Prioritize Tasks
• Strong Organizational Skills
• Ability to work Independently and Collaboratively
• Self-Starter
• Versatility
• Strong Customer Service Skills
• Detail-Oriented
• Military Veterans encouraged to apply, on-site training provided

Working Conditions:

Environment (Medical Clinic, Physician Suite):

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  There is a possible exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology/or surgery center environment.

Physical Requirements (Lifting, standing, etc.):

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Requires full range of body motion including manual and finger dexterity, and eye-hand coordination.  Occasionally lifts and carries items weighing up to 40 lbs.  Requires corrected vision and hearing to normal range.

The US Oncology Network is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.