Outreach Coordinator

Position Title: Outreach Coordinator:

(Prevention Education & Volunteer Coordination)

Hours per week: 40

The Outreach Coordinator is responsible for planning, developing, managing, and facilitating the agency’s primary prevention education, community awareness, and volunteer training programs. This position also provides support and advocacy services to survivors of sexual violence. This is a full-time, non-exempt position that is housed out of our Grand Rapids office. It requires rotating on-call responsibilities with other staff in Itasca & Aitkin Counties approximately 4-7 days per month.

Reports to: County Supervisor who oversees Itasca & Aitkin Counties & Executive Director

Office Location: Primary workspace is located in Grand Rapids, MN. However, the Outreach Coordinator travels often to locations within Aitkin & Itasca County service region.

Position Summary: The Outreach Coordinator is responsible for planning, developing, managing, and facilitating the agency’s primary prevention, community education/awareness, and volunteer training programs. This position will also provide support and advocacy services to survivors of sexual violence. This is a full-time, non-exempt position that is housed out of our Grand Rapids, MN office. This position also requires rotating on-call responsibilities with other staff and volunteers in Aitkin and Itasca Counties.

Areas of Responsibility:

Ethical & Professional Behavior:

• Represent agency’s mission and values with those you interact in your professional role.
• Maintain a respectful, non-judgmental demeanor towards clients.
• Be aware of and maintain appropriate client confidentiality.
• Provide compassionate and empathetic services while maintaining clear professional relationship boundaries.
• Comply with mandatory reporting and client confidentiality criteria as defined by law.
• Participate in goal setting for the agency and exhibit open communication and teamwork with other staff members.
• Attend all relevant staff meetings, administrative meetings, case consultations, strategic planning sessions, and participate in group decision-making process. Attend board meetings and other meetings as requested.
• Maintain accurate records of client contacts and presentation forms, and complete necessary paperwork in a timely manner.
• Share in & support other staff in general office duties as needed, such as answering phones, filing, photocopying, clean-up, etc.
• Participate in projects and special assignments as approved by Executive Director/Supervisor.

Primary Responsibilities:

• Maintain a highly active case load (10-15 clients on average).
• Work with clients by phone, email, and in face-to-face meetings both one-on-one and in groups.
• Provide client-centered, trauma informed, and culturally responsive crisis intervention and direct services to primary and secondary victims/survivors of sexual violence, including support, information, referrals, systems advocacy, arranging transportation, and emergency services as needed.
• Provide information to clients as needed on various topics such as: safety planning/risk assessment, dynamics of sexual violence, and common reactions to sexual violence, use of technology involved to sometimes carry out sexual violence, sexual exploitation, the impact of violence on children, crime victims’ rights, reparations, and other issues as identified by the client.
• Provide legal advocacy services, including assistance with filing of OFP/HRO’s, attending court hearings with clients, and supporting clients during law enforcement interviews.
• Provide community education and awareness related to Support Within Reach services and position programmatic area.
• Assist in coordinating sexual violence client services with staff advocates and volunteers, including the coordination of schedules and staff crisis line coverage to ensure client access to services.
• Inform Executive Director of programming issues, trends, needs, and concerns related to agency’s overall functioning in the county.
• Ensure volunteer statistical reports are maintained and completed in a timely manner for monthly board meetings; quarterly, mid-year, and annual reports for grant writing.
• Schedule monthly program meetings (or more often if needed) about client concerns, workload management, professional development and your programs development.
• Continuing education – maintain a minimum of 10 hours per year. Up to 5 hours per year can be by personal education (videos, books, and consultations). Assist in providing 24-hour response to survivors at law enforcement centers, hospitals and other locations after hours. Shared responsibility with other direct service staff each month within District 1.
• Coordinate with staff to ensure agency participation in special events, such as county/health fairs, Annual Fiesta Fundraiser, Sexual Assault Awareness Month, Start By Believing Campaign, “What Were You Wearing?” survivor clothing art exhibit, Child Abuse Awareness Month, Crime Victim Rights Week, Take Back the Night, etc.
• Other duties as assigned by the Executive Director/Supervisor.

Advocacy, Outreach, and Organization Representation:

• Build and maintain collaborative relationships with community partners and area agencies.
• Attend the following meetings as able: Children's Justice Initiative and Child Protection Task Force as needed.
• Coordinate and/or assist with adult community education and professional training, including distributing posters, brochures, cards, and other publicity as needed. Assist with volunteer training as needed.
• Network with community agencies to inform them of services and to encourage referrals.
• Complete speaking engagements and assist with the process of evaluating the agencies educational series.
• Attend statewide networking meetings as appropriate.
• Contribute to agency newsletter and mailing lists as requested.

Prevention Education & Awareness:

• Organize SWR's Annual Fiesta Fundraiser, which includes: solicitation of silent and live auction donations, recruitment of volunteers, coordination of Fiesta Fundraiser Planning Committee Meetings, and event logistics.
• Coordinate and develop organization awareness into the community. This plan will include a combination of monthly public service announcements, radio interviews, television interviews, brochure/poster campaigns, social media, etc.
• Coordinate and develop community-based primary prevention programming targeted at the prevention of sexual violence.
• Develop and maintain partnerships with key community stakeholders who assist with implementation of the Prevention Education & Awareness Program.
• Using evidenced-based practices, provide strategic direction to the program’s prevention focus.
• Design, implement and conduct ongoing process and outcome evaluation for prevention strategies and projects implemented. Maintain a continuous quality improvement plan, evaluation plan, and sustainability plan.
• Prepare and deliver community education programs to the general public, youth, professionals, and volunteers
• Lead and coordinate Sexual Assault Awareness Month activities in April for the entire district.
• Coordinate agency participation at all community events. Collaborate with other SWR staff to infuse primary prevention messaging into community education and outreach efforts.
• Share prevention news and prevention-related information with volunteers, staff, board members and donors.

Qualifications:

• Must demonstrate competency in the completion of the above noted job responsibilities.
• Comprehensive knowledge base and be comfortable in working with issues related to sexual violence on an individual and community level.
• A philosophy of non-violence and non-discrimination. The ability to deal with people of different economic and cultural backgrounds; respect for and sensitivity to the needs and rights of others, including those with differing cultural, racial, religious, age, ability, and affectional differences between people.
• The ability to follow strict guidelines to maintaining client confidentiality.
• Strong advocacy skills, including the ability to: identify client’s strengths and needs; connect client to appropriate community resources; respond to women, children, and men in crisis with appropriate interpersonal communication and intervention skills; and be assertive, while maintaining ethical & professional behavior when advocating for victims’ rights.
• Knowledge of and skills with legal &medical advocacy;
• The ability to communicate effectively, both verbally and in writing.
• Economical and careful with property, resources, supplies and use of time.
• Ability to react calmly and efficiently to new or stressful situations.
• Demonstrates understanding and support of management by communicating information to management, demonstrates support of management to staff, clients and the community. Public speaking and group facilitation skills.
• Successfully pass background check.
• The ability to work effectively with the staff, volunteers, board, community agencies, and media, utilizing teamwork where appropriate.
• The ability to work independently with minimal supervision, to seek supervision as needed, and to work as a team member.
• Good organizational skills amidst stressful situations.
• The ability to work flexible hours when necessary and be able to be on-call as needed for the position. Must possess a valid Minnesota driver’s license and own working vehicle. Must have and maintain a clean driving record.
• Proficient computer skills, especially in word processing and spreadsheets.
• Personal qualities of integrity, credibility, and dedication to the mission of SWR.

Support Within Reach is an equal opportunity employer. SWR does not practice nor tolerate discrimination in the workplace, regardless of a person's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information. This policy shall apply to all applicants and employees and to all phases of full-time, part-time and temporary employment.