Address
Form of workJob Description
TITLE: Merchandise Manager
DEPARTMENT: Golf Activities
REPORTING TO: Head Golf Pro, Director of Golf
POSITION SUMMARY: The Merchandise Manager creates an overall positive Golf shopping experience for Members and guests while providing exceptional service at all times by performing the following duties:
ESSENTIAL DUTIES & RESPONSIBILITIES
- Greet Members and guests according to RPYCC standards.
- Advise Members and guests about attire, golf clubs, supplies, etc.
- Train and supervise seasonal Pro Shop Attendant.
- Assist Members in all daily Golf Shop tasks including but not limited to answering the phone, booking tee times, event sign ups, purchases, etc.
- Manage the special order process.
- Develop and foster Member relationships to create profiles to understand and track their needs and preferences.
- Oversee POS system, product pricing and management of all inventories during scheduled months.
- Responsible for buying, pricing, receiving, unpacking, tagging, and displaying merchandise.
- Adhere to an Open to Buy Purchasing Plan to maintain proper inventory levels.
- Assist the Head Golf Professional and Director of Golf with yearly retail budget.
- Plan and execute merchandise events; trunk shows, sales, demo days, etc.
- Work with Communications Department to properly advertise merchandise events.
- Assist with the purchase of clothing and uniforms for other departments.
- Attend merchandise shows and conferences to stay current with golf trends.
- Assist Golf Professional Staff with tournaments.
- Maintain the cleanliness of the Pro Shop.
- Arrive to work in proper uniform and maintain professional appearance in accordance to RPYCC grooming standards.
- Adhere to all RPYCC policies and procedures.
- Bring ideas to improve the operation or areas of concerns to the Director of Golf and Head Golf Professional.
- Any and all other tasks assigned by the Head Golf Professional, Director of Golf, Clubhouse Manager or General Manager.
Education / Experience
- Bachelor's degree in related field; or equivalent work experience.
- Minimum of two years of experience in Merchandising, preferably in a Country Club or Resort setting.
- Knowledge of golf a plus.
- Jonas experience preferred.
- Active member of the AGM.
Qualifications
- Excellent customer service and communication skills (verbal and written).
- Strong organizational skills, with a demonstrated ability to multi-task, prioritize and manage multiple projects simultaneously, meet and anticipate frequent deadlines in a timely manner and manage situations from start to finish.
- Must be self-directed and demonstrate initiative.
- Have a clear understanding of the financial aspects of merchandising to include profit margins, cost of goods, etc.
- Must be able to negotiate contracts and pricing.
- Must be able to read, write and comprehend work orders, invoices, schedules, etc.
Physical Requirements (The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Must be able to lift and move up to 30 lbs.
- Frequent standing, walking, reaching, bending, turning, and stooping,
- Normal vision and hearing ranges required.
