General Manager Amenity Services

JPMorgan Chase is building a new global headquarters at 270 Park Avenue in New York City with an iconic exterior design and best in class client and amenity space to augment its interiors. We are seeking to fill the role of Amenity ServicesGeneral Manager with an experienced hospitality professional that can oversee operations for Client Conferencing, Multi Concept Food Hall, Branded Coffee Bars, Catering and Lobby Reception teams. The Amenity Services provided will closely align to that of a large hotel that offers an array of guest services. With projected occupancy of 12,000 employees and visitors daily all amenity space will be active throughout the day and evening.

This position will provide the interface between Amenity Services and our internal and external partners to ensure the efficient and customer focused management of JPMorgan Chase’s new global headquarters. Problems have to be resolved often within very tight time frames requiring the ability to remain focus and communicate thoughts clearly and concisely among peers and senior management. Be able to demonstrate the ability and have the experience to create and execute strategic initiatives for Amenity Service in our new headquarters. Create and manage budgets within a complex financial structure. Drive program innovation related to food, menu service and technology to incorporate latest trends that drive employee's engagement and participation.

Job Responsibilities:

• Develop and maintain positive relationships with the other departments within the building. Liaise with business leaders to ensure they are engaged in employees and client facing strategies.
• Manage the foodservice vendor to provide a best-in-class unique food and beverage experience for our clients and employees.
• Act as the primary point of contact for addressing inquiries and issues related to Amenity Services
• Foster a sense of community among all aspect of Amenity Services and other departments within our new headquarters.
• Develop and implement policy and procedures related to Amenity Services.
• Monitor and manage the budget and overall financial performance of the Amenity Service operations.
• Oversee development and implementation of training programs and marketing strategy as it relates to the overall Amenity Services operations.
• Development and implementation of policy and procedures for the effective and efficient operation of Amenity Service in out headquarters
• Ensure all aspect of local regulatory requirement specific to Amenity Services are in place including license etc
• Development and implementation of the recruiting strategy for the opening and on-going operation of Amenity Services
• Foster a positive work environment that encourages teamwork, communication, and professional development.
• Maintain relationship with vendors, suppliers and other stakeholders to ensure Amenity Service goals are achieved.
• Drive innovation in programing to maintain an efficient and fresh approach to all aspects of the business, including development and implementation of a Voice of the Customer program to manage customer feedback and execute on a service driven program.
• Conduct ongoing competitive review of retail and industry trends, competitive landscape and innovation to define program strategy.

Required qualifications, capabilities, and skills:

• Bachelor's degree required, Master's degree preferred.
• Strong client focus
• Ability to manage a large team at varying levels of experience.
• Strong business management and analytical skills
• Excellent communication skills – oral and written.
• Minimum 10 years recent and relevant foodservice experience in restaurants or business environment.
• Ability to develop long term program strategies.
• Project Management skills.
• Strong interpersonal/relationship skills
• Organized/detail oriented/multi-task.
• Budget management and accounting experience necessary