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Form of workA Wings over General Manager is a great leader, an effective communicator, confident problem solver and an enthusiastic mentor. Our GM's are experts in FOH and BOH operations, nimble office workers, and masters of their P&L. A true representative of the Wings over Brand.
Day in the Life
- Let's get our hands dirty. Work side by side with the team frying chicken, greeting guests, and modeling standards and behaviors.
- Recruiting and hiring equally hard working team members with the dedication and humility to grow with us.
- Using an open-minded approach, and an employee's-first philosophy to implement change, share and reward wins, and enforce standards.
- Participating in the community by identifying partnerships, joining community events, and by engaging our neighbors. Using scheduling, coaching, and hands-on management to achieve operational excellence.
- Delivering sales and financial goals by focusing on the inputs.
- Ensuring food safety by leading disciplined execution in FOH and BOH.
- Serving a consistent product and service by providing proper training during onboarding and giving regular feedback frequently-applying constant, gentle pressure.
- Resolving conflicts promptly in a thoughtful, empathetic, and fair manner.
- Contributing ideas, thoughts and solutions that result in the retention of greater people, the delivery of better food, and a higher quality guest experience.
- Seek continuous growth, by making the best use of your 1-on-1 time and soliciting feedback from your team.
You are
- Passionate about food, service, and restaurants
- Inspired to drive the growth of your team members
- Someone who eats problems for breakfast, i.e. operates with urgency
- A duck-- able to remain calm in moments of pressure
- Able to anticipate problems before they happen, and initiate solutions before they are needed. Motivated with compassion to understand the needs of different team members and guests.
- Flexible and open minded- able to propose changes and implement new programs introduced by others or created in house.
- Humble- excited to receive feedback and able to use that feedback to develop and grow continuously. Naturally curious about the communities we serve.
