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SalaryGeneral Sales Manager
The General Sales Manager effectively oversees the various sales and financing teams in the dealership. They are responsible for meeting/exceeding new and used vehicle gross/volume objectives on a daily, monthly and annual basis. The GSM ensures that number of units sold produce sufficient gross to meet store profit objectives.
This Manager will also hold the utmost professionalism through consistent and positive interaction with customers and other dealership staff.
Job Description:
- Able to lead the daily operation of a dealership consisting of sales consultants, finance and insurance professionals, while also providing direction and support to management
- Develop and implement strategies for success; communicate and run sales meetings.
- Coaches and manages team members for top performance
- Manages and tracks sales team commissions, addresses concerns or questions related to commissions and pay
- Deals with performance challenges quickly, directly and with respect and professionalism
- Maintains professional relationships with store team members
- Model and implement practices to support a customer first approach to retailing
- Contribute to training and development of the associates within the dealership.
- Engage customers early in the sale to maximize each opportunity; close deals whenever necessary.
- Exhibit a professional management style that sets an example for enthusiasm, productivity and accountability.
- Be accountable for daily performance metrics in sales, appointments, and call follow-ups.
- Develops annual sales goals, monitors performance against goals and develops plans for improvement when performance falls short
- Develops annual budget for controllable expenses, monitors and develops plans for improvement when performance falls short
- Sets appropriate front and back gross profit objectives
- Maintains aged inventory per company guidelines
- Determines size and mix of used inventory based on demand and availability
- Manages the collection of factory rebates in a timely fashion
- Manages and safeguards cash from customer purchases
- Maintains current knowledge of all local, state and federal rules and regulations regarding customer interactions, environmental issues, sales transaction and safety concerns
- Develops and maintains effective Customer Retention programs and processes
- Manage and measures effective Prospecting and Referral programs
- Reviews all deal settlement paperwork for completeness and accuracy
- Manages the vehicle delivery process to ensure the highest level of customer education and service
- Resolves issues with customers and looks for ways to satisfy the customer with the intent of developing customer loyalty
- Measures the results of advertising and promotions
- Ensures that thorough Used Vehicle Appraisals are conducted following company guidelines
Environmental & Physical Requirements:
- While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear.
- While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds
- A current valid driver’s license and insurability rating is required
- This position may require up to 10% travel
Benefits Include:
- Health, dental, life and disability insurance
- 401(k) with company match
- Flexible spending accounts
- Paid Time-Off
- Employee discounts on service, parts and vehicles
- Must have previous automotive management experience
- Automotive Sales experience 3-5 years
- Successful Finance and/or Sales Manager experience preferred
- Excellent communication and high CSI
- Strong Interpersonal skills - outgoing personality with expertise at developing relationships
- Excellent appearance, verbal/written communication, strong negotiation, and presentation skills
- Demonstrated Leadership abilities
- Demonstrated success with growing sales volume and total dealership net profit
- Valid Driver's License and insurability rating is required
- ADP experience is a plus
