Hotel Assistant General Manager

La Quinta by Wyndham is now seeking an Assistant General Manager to join our team!!

Job Summary

This position is responsible for assisting the management with the hotel's daily operations to maintain standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection while managing costs within budget.

Education & Experience

MINIMUM EDUCATION:

• Bachelor’s degree preferred.
• High School Diploma or equivalent required.
• Minimum 3 Years Experience as Assistant General Manager

MINIMUM EXPERIENCE:

• Knowledge of training criteria specific to the hospitality industry and/or adult learning preferred.
• Capable of working in a fast-paced environment.
• Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.
• May require local travel to various locations on business.

General Requirements

• Communicate clearly and effectively both orally and in writing.
• Logically and independently plan, organize, and complete work.
• Must be able to take the initiative and have well-developed interpersonal skills.
• Proficient in MSWord, MS Excel, and MS Outlook A MUST!
• Knowledge of La Quinta, Wyndham, and Profits word a plus
• Able to set and achieve high standards of performance.
• Must be able to perceive the quality of work and read material.
• Must be able to conduct analysis and generate reports to reflect findings.
• Must be able to learn and maintain job duties/knowledge of basic concepts and techniques and complete detailed work assignments.
• Must be able to perform job tasks and remain vigilant in the event of an emergency.
• Support sales and Revenue Management efforts as directed by the management and the corporate sales organization.
• Assist management with informing the front desk staff about rate structure and know how to implement yield management policies and procedures.
• Assist with training the front desk staff to successfully perform all front office operations, revenue management, and central reservations procedures.
• Train front desk and reservation staff to successfully perform selling techniques and procedures for current promotions.
• Achieve maximum revenue.
• Perform front desk sales representative and night auditor duties as required by staffing levels and business demand.
• Compose departmental correspondence as needed.

Guest Satisfaction:

• Train hotel staff to successfully perform guest service procedures following company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.).
• Train hotel staff to successfully perform all functions for guest service and handling upset guests who are dissatisfied with the products and services they received. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property.
• Personally respond to guest complaint letters, Guest Assistance Contact Forms, and comment cards per company standards.
• Properly administer Company policies and procedures for payroll administration, personnel transactions, and fair treatment of employees.
• Act as manager on duty in the absence of the General Manager.

COMPANY OVERVIEW: La Quinta is operated by the franchisee and is part of Wyndham Hotels & Resorts, the world's largest hotel franchisor and a leading hotel management company. Our iconic brand, united by the richest and simplest rewards program in the business, make hotel travel possible for all. Our management are ambassadors of our brand, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands— delivers just that.

AAP/EEO Statement: La Quinta Inn & Suites is an Equal Opportunity Employer that do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information. This policy applies to all terms, conditions and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline and termination.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• Hotel experience: 1 year (Required)
• Leadership: 1 year (Required)
• Microsoft Outlook: 1 year (Required)

Work Location: In person