General Manager

Job Overview:
We are seeking a highly motivated and experienced business manager to be our General Manager to oversee our operations. The General Manager will be responsible for ensuring the smooth and efficient running of the business, while delivering exceptional 5-star quality customer service, and driving profitability.

Duties:
- Oversee all aspects of operations, including staff management, customer service, and financial performance
- Develop and implement strategies to increase sales and profitability
- Train and mentor staff to deliver excellent customer service
- Manage scheduling, payroll, and employee performance evaluations
- Handle customer complaints and resolve issues in a timely manner
- Maintain a clean and organized customer database

Experience:
- Previous experience in a similar role within the service industry
- Strong knowledge of small business operations, including inventory management, cost control, and staff supervision
- Proficiency in using Service Titan, Housecall Pro or similar software
- Excellent leadership skills with the ability to motivate and inspire a team
- Strong problem-solving abilities and decision-making skills
- Exceptional customer service skills with a focus on creating a positive experience for customers
- Knowledge of plumbing standards, code and parts

If you are a results-driven individual with a passion for 5-star quality customer service and have the necessary experience to excel in this role, we would love to hear from you. Apply now to join our team as our General Manager.

About us: we are a small, family-owned business operating in the Phoenix valley since 2020. Our team has evolved over the past four years into a tightly knit, well oiled machine that is ready to get to the next level. We pride ourselves on offering 5-star quality customer service experiences, and we pursue that level of customer service in every customer interaction. We play to win, and we love to win.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Employee discount
• Paid time off

Experience level:

• 2 years

Application Question(s):

• Can you give us an example of a challenging customer that you dealt with directly and were able to successfully turn the experience into a 5-star quality experience?

Ability to Relocate:

• Mesa, AZ 85210: Relocate before starting work (Required)

Work Location: In person