General Manager

The General Manager manages hotel to ensure efficient and profitable operation by performing the following duties personally or through subordinate supervisors:

ESSENTIAL FUNCTIONS:

• Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates
• Delegates authority and assigns responsibility to all employees; supervises work activities of all employees
• Ensures staff received proper training for each position, including safety training and standard operating procedures
• Allocates funds, authorizes expenditures and assists Area Director in budget planning
• Monitors cost controls on a regular basis
• When required, performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions
• Holds weekly meetings with Sales Manager for accountability and to make sure hotel sales efforts and programs are effective
• Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance
• Answers patrons' complaints and resolves problems to maintain Guest Satisfaction
• Handles and resolves employee issues
• Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures
• Ensures bank deposits are made daily, including weekends and holidays
• Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner
• Audits daily reports and processes monthly paperwork
• Orders supplies and equipment as needed and in accordance to company procedures
• Ensures that all supplies ordered are correct and any discrepancies are handled and corrected in a timely manner Also, keep Sunridge updated on supplies received and any discrepancies for proper billing/payments to vendors
• Available 24/7 with reliable transportation
• All other duties as assigned

COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
• Interpersonal - Maintains confidentiality.
• Oral Communication - Responds well to questions; Demonstrates group presentation skills;
• Team Work - Contributes to building a positive team spirit.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.
• Delegation - Delegates work assignments; Provides recognition for results.
• Managing People - Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth;
• Solicits and applies customer feedback (internal and external); Improves processes, products and services; Continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Strives to increase productivity.
• Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Organizational Support - Follows policies and procedures.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent;
• Arrives at meetings and appointments on time.
• Dependability - Commits to long hours of work when necessary to reach goals.
• Initiative - Asks for and offers help when needed.
• Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
• Planning/Organizing - Prioritizes and plans work activities.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.