General Manager

Responsible for the overall success of the hotel. Works to meet guest satisfaction targets and manage overall customer experience, ensures positive associate satisfaction, financial goals and property reputation while maintaining standards set by the company. Provide leadership to the Operations team and to the associate population that will ensure we are viewed as an exceptional workplace.

Major Duties

 Demonstrates and promotes 100% commitment to providing the best possible experience for our guests

 Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives

 Ensures guest room cleanliness standards are maintained to the highest quality, public areas and grounds are maintained in excellent condition and the Green Shield program is completed on schedule and meets or exceeds brand standards.

 Provides training and manages to Kai ESA processes while ensuring continuous improvement.

 Provides staff management to meet company initiatives (GREAT, FRESH, Making it Right and Stop the Leaks)

 Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.

 Onboarding and training of new associates including Extended Stay University training course compliance.

 Drives positive work environment through teamwork, leading by example with energy and enthusiasm and recognition.

 Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policy in a consistent and fair manner.

 Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel need to improve performance on daily deliverables.

 Provides the team the necessary tools and supplies to perform their jobs.

 Responsible for maintaining appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors

 Room management to include keeping all rooms in service.

 Utilizes labor tracker effectively to manage to company labor standard.

 Responsible for cash management including collection of in-house guest balances and direct bill receivables.

 Ensures quality lead generation quotas are achieved. Activities include: making sure GSR’s collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities.

 Upholds and Enforces ESA standards and policy compliance at the hotel level.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Hotel management: 1 year (Required)
• Hospitality: 1 year (Required)

Ability to Relocate:

• Hillsboro, OR: Relocate before starting work (Required)

Work Location: In person