General Manager - The Independence A Trace Hotel

The Independence – A Trace Hotel:

The Independence, is a 75-room boutique hotel is located on the Willamette River with incredible river views and access, and within 3 miles of Western Oregon University. It is at the heart of Independence’s charming, walkable downtown and adjacent to the City's signature amphitheater and popular Riverview park with its network of trails, river access, and diverse recreational amenities.

With world-class wineries and event venues nearby, robust outdoor recreation options, including the Willamette Scenic Bikeway and Blue Highway River Trail, Western Oregon University and growing local businesses, The Independence is positioned to meet the needs of a growing and diverse community and customer base.

The Independence is a unique, service-centric hotel in a one-of-a-kind scenic location. The General Manager (GM) needs to be a hands-on leader, highly motivated to drive partnerships and sales, and passionate about maintaining the highest standards of service.

The Position

The G M is responsible for managing hotel operations, including a bar and small plates style restaurant. The GM provides leadership to ensure an exceptional guest experience, foster staff loyalty and growth, and maximize profitability.

The most essential function of the GM is to establish the culture and set the tone for a warm, engaging, and overall excellent guest experience. This flows from having a cohesive, well-supported staff who feel empowered to use their talents and who take ownership in the success of the hotel and entire property. The Independence is a beautiful, vibrant hotel, in a beautiful setting with fantastic design and amenities, but it is the staff that brings the property to life and ensure it reaches its full potential.

GM Tasks:

• Leads and models genuine hospitality, very high standards, and thoroughness in every department of the hotel, including the bar and limited menu restaurant.
• Manages a diverse team to achieve excellent customer service and operational outcomes, including setting clear expectations; creating a positive, supportive work environment; inspiring motivation among staff; modeling and establishing excellent communication; and fostering team spirit and consistency.
• Recruits, hires, and trains staff, and recognizes and supports potential growth.
• Effects, calm problem-solving when conflicts or issues arise with staff, guests, or partners.
• Provides leadership and oversight for all operations and every department of the hotel (Front Desk, Sales, Housekeeping, Maintenance). The GM should be familiar enough with every position in the hotel to effectively check for quality and provide support and guidance for improvement.
• Identifies operational performance, productivity and efficiency gaps and implement improvements.
• Collaborates effectively with the restaurant management team to maximize revenues, operational efficiencies, and the customer experience for the entire property.
• Monitors the performance of the hotel through verification and analysis of guest satisfaction and financial reports. Initiates corrective actions.
• Pursues aggressive sales and efficiency goals and motivates the staff toward achieving these goals.
• Upholds preventive maintenance programs to protect the physical assets of the hotel.
• Maintains friendly, substantive community engagement and represents the property to clients, vendors, other hotels, and the community.
• Establish with Management Company rate strategies and yield management systems.
• With Management Company, responsible for annual budgets and for maintaining expenses.
• Represents the property to clients, vendors, and other hotels and the community.
• Implements and complies with all company policies and standards.
• Maintains compliance with all local laws, codes, and any license requirements.

Basic Requirements:

• Minimum of 5+ years of hotel management or experience managing teams.
• Experience managing a hotel restaurant concept (bar and small plates).
• Energetic hands-on sales and operations orientation.
• Must work well in stressful high-pressure situations.
• Passion for people and service.
• Proven success in driving employee engagement.

Preferred Qualifications:

• Experience with a boutique/lifestyle hotel.
• Experience with hotel technologies.
• Experience with sales.

Job Type: Full-time

Pay: $80,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Day shift

Experience:

• Management: 5 years (Required)

Ability to Relocate:

• Independence, OR 97351: Relocate before starting work (Required)

Work Location: In person