Address
Form of workDescription
Teller
Non-Exempt
Equal Employment Opportunity
CORPORATE VALUES & MISSION
"Provide superior service and high-quality advice and show utmost respect to everyone we meet."
GENERAL SUMMARY
The function of a teller is to play a vital role in the customer banking experience. Tellers are the face of ChoiceOne Bank. As a Teller you will provide World Class Customer Service by handling transactions accurately and efficiently. Through your daily interactions with customers you will discover opportunities to help grow ChoiceOne Bank and introduce your customers to a banker.
REPORTS TO: Assistant Branch Manager and Branch Manager
ESSENTIAL DUTIES & RESPONSIBILITIES
Perform and follow the Bank's policies, procedures, and customer service standards
Operate teller window in accordance with bank policy, balancing daily
Meet and exceed teller sales/referral goals
Process cash and non-cash bank transactions accurately, efficiently, and with confidentiality
Acquire and maintain up-to-date knowledge of banking products, financial services, and technology
Develop relationships with clients and ensure customers' awareness of services offered. Recognize clients' needs and make referrals to bankers.
Perform other miscellaneous duties, including night deposits, ATM balancing and service, supply restocking and ordering, answering phones, etc.; and other duties that may be required from time to time.
Be familiar, and comply, with the provisions of the Bank Secrecy Act, FACTA and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations, or potential violations of those acts, to a supervisor or other appropriate bank officer.
Be familiar, and comply, with all federal and state banking regulations as applicable.
Requirements
PHYSICAL DEMANDS & WORK ENVIRONMENT
Must be able to lift 25lbs
Standing required for extended periods of time, up to entire length of shift
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires schedule flexibility
EXPERIENCE and/or EDUCATION
Minimum of 6 months cash handling experience preferred
High School or GED
