Full Time Kitchen Manager At Kilwins Franklin

Salary: $20/hour base wage + tips (avg. $6/hour)

SUMMARY:

The Kitchen Manager is accountable for the daily production of fudge, corns, brittles, caramel, and chocolate dipped items. The Kitchen Manager will create par levels for Made-In-Store products, forecast MIS sales, create and execute preparation plans for busy seasons, and place routine orders for ingredients with vendors such as US Foods, August Produce, and Kilwins Quality Confections. The Kitchen Manager will coordinate with management to provide exceptional product and service for our guests. This includes meeting or exceeding our established standards for product quality, customer satisfaction, and Cost of Goods. You must lead by example by taking a proactive position to all issues concerning product standards, service standards, and standards of operation. Even though it is not your main duty, you will be cross-trained to function in the counter and sales area and may work in a leadership role in the sales area from time to time. You may be assigned additional duties as needed.

             

                                                 

Essential Functions: (Encompassing but not limited to)

1. Leadership – set goals and model how to achieve success in all aspects of store operations. Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement.
2. Growth – identify, develop and implement strategies to increase profitability. i.e. corporate sales, hotel marketing, take-it-home, and fudge sales.
3. Communication is key! You cannot over communicate - up (to those above you and down to those under you) - in this position
4. Coachable - you must be coachable and will to be trained in leadership and all other areas the General Manager and Store Owners deem necessary Cover shifts on short notice when needed. 
5. Having a sense of urgency in everything you do at the store including but not limited to task completion, producing and restocking product, serving guests, and more.
6. Demonstrate a calm demeanor during periods of high volume or unusual events and manage smooth transitions thereafter to keep store operating to standards and to set a positive example for the store team.
7. Bring a spirit of collaboration to the team—we want your ideas, but it’s not your way or the highway.
8. Promote Kilwins Best Practices for building customer relationships and growing the business. Exceptional hospitality is a top priority.
9. Maintain an excellent store atmosphere, functionality, and appearance by paying attention to inventory, cleanliness, and positive attitudes.
10. Manage with integrity, honesty and fairness.
11. Organizational skills & POS management.
12. Assist with hiring and training team members when asked.
13. Follow corporate marketing plan and installation/take down of promo displays (POP).
14. Address issues with staff in a timely, respectful and professional manner. Expect professional behavior from staff…nip grooming issues, cell phone use, gossip, negativity, scheduling issues, etc in the bud.
15. Defrost ice cream cases, maintain and organize freezers, manage deliveries from kitchen & waffle cone baking/scheduling.
16. Assist in managing inventory and manage daily packaging needs and assist with deliveries/restocking.
17. Lead kitchen staff to achieve changing inventory needs, ensure adherence to corporate recipes and food safety guidelines, and quality control. Manage production of special, corporate, and holiday orders.
18. Holidays, most weekends, and special event shifts are mandatory.
19. Manage general cleaning duties daily, weekly, monthly and annually as needed; daily and deep cleaning is a priority.
20. Excellent communication with team members and guests.
21. Understand nights, weekends, and holidays are the busiest times in the store and expect to be working during those times without being asked.

Leadership: 

• Act as a mentor and lead by example for the development of team members. By being proficient in all areas of operation, it is the responsibility of the Team Managers to educate, train, retrain, and develop team members.
• Self-Leadership and Self-Feeding
• Expose shift leaders to growth opportunities
• Recognize that people are our most valuable asset and place priority on developing people
• Create a fun work environment
• Establish goals for measuring standards for operation and personal development
• Encourage growth for the team members by demonstrating a commitment to personal learning
• Accept personal responsibility for personal decisions and actions
• Spontaneously recognize and celebrate team member success
• Attend leadership classes via Zoom with CEO

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is:

• Regularly required to talk and hear
• Regularly required to stand, walk, lift and/or move up to 50 pounds
• Regularly required to use hands to touch, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch; and taste or smell; lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus