Front Office Receptionist/Scheduler

Job Description

Front Office Clerk/Receptionist

ORGANIZATIONAL FOCUS

We endeavor to encourage both our patients and ourselves to have a healthy and safe life style. We continually seek for the best practices in medicine and in business to accomplish this.

JOB SUMMARY

The Front Office Position is an integral part of the healthcare team. They will be responsible for scheduling, reception duties, answering phones, medical records, referrals, pre-authorizations, and other Front Office tasks as needed. This position works closely with the healthcare teams to ensure excellent customer service to our patients.

REQUIRED QUALIFICATIONS

 High School Diploma or equivalent

 At least one year of general administrative/clerical or customer service experience

 Current computer experience (medium to expert level) in Microsoft products

 Demonstrated basic knowledge of Medical Terminology

PREFERRED QUALIFICATIONS

 Some college coursework

 Previous medical office experience with exposure to some or all of the following; o Insurance verification and pre-authorization fundamentals o Scheduling o High-volume phone systems o Medical records

JOB KNOWLEDGE, SKILLS & ABILITIES

 Demonstrated skills in verbal communication and listening.

 Ability to simultaneously multi-task with multiple interruptions

 Ability to cross train in other areas of practice in order to achieve smooth flow of operations.

 Ability to handle patient and organizational information in a confidential manner.

 Demonstrated skills in providing excellent customer service to customers

 Demonstrated skills in collaboration, teamwork, and problem-solving to achieve goals

 Reads, writes, and understands written and oral instructions in English.

 Demonstrated strong organizational skills

 Ability to learn and adapt to various medical situations

 Attention to detail, accuracy, and follow-through.

DUTIES & RESPONSIBILITIES

 Serves as liaison by greeting and facilitating information to patients, families, staff, and visitors;

 Collects patient demographic data accurately and completely;

 Verifies payer information with patient each time the patient is registered;

 Follows established procedures for scheduling appointments/visits for patients;

 Follows established procedures for maintaining medical records;

 Follows established procedures for assisting with chart abstraction when applicable;

 Follows established procedure for patient payments and cash-handling including collecting co-pays and account balances;

PHYSICAL REQUIREMENTS & WORKING CONDITIONS RARELY OCCASIONALLY OFTEN

Seeing X

Hearing X

Standing/Walking X

Climbing/Stooping/Kneeling X

Lifting/Pulling/Pushing – Ability to lift 10 lbs. occasionally X

Fingering/Grasping/Feeling – Heavy use of computer equipment X

Exposure to Hazardous Chemicals or Substances and/or Infection X

Exposure to Hazardous Drugs X

Exposure to Bloodborne Pathogens X

Personal Protective Equipment Required X

Additional Working Conditions:

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: In person