Front Office Manager

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  Verifies payroll on a daily and weekly basis for all Front Office and Valet personnel.
• Handles customer complaints, credit card chargebacks, and customer care cases.
• Develops knowledge of frequent guests and their special requests and needs.
• Provides excellent customer service and service recovery when necessary. Resolve guest relation problems skillfully with a willingness and desire to understand a guest's viewpoint while keeping within Company policies.
• Responsible for proper key control and other security measures.
• Organizes and maintains Front Office records and equipment to control the inventory of Front Office supplies and forms.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
• Professional appearance and mannerism.
• Supervisory and performance management skills.
• Strong communication skills, both verbally and written.
• Accounting and organizational skills.
• Ability to deal with guests when they are angry or upset.
• Ability to work quickly and thoroughly when under pressure.
• Must be flexible and open to changes in procedures.
• Ability to attend to more than one task at a time.
• Technical knowledge of Front Desk operations.
• Knowledge of Oklahoma, Oklahoma City and surrounding communities.

EXPERIENCE:

• Customer Service and Management experience required.

PHYSICAL DEMANDS:

• Must be able to stand for long periods of time.
• May include crowded office setting or “close quarters”.
• General office environment with limited physical activity.