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Form of workJob Description
Assists General Manager with the daily operations, primarily at front desk. Assists in handling all aspects of Operations to ensure quality service to both guests, fellow employees, vendors, and ownership. Handles much of the administrative duties of the front desk.
$16 per hour
Responsibilities:- Reports directly to GM, followed by Regional Director of Operations, and ownership
- Ensures that all FD staff is delivering the highest level of guest interaction and satisfaction
- Reviews required Audit Reports daily assess for mistakes and correct any problems ASAP
- Ensures Advance Deposits, No Shows, 3rd parties are billed correctly on a daily basis
- Works with GM and the front desk team to manage efficient check-in/check-out processes to drive room revenues, i.e Perfect Sell
- Strategy, qualifying reservations, proper room assignments, proactively anticipating VIPs and Honors members, etc.
- Responsible for FD inventories and supply requests
- Responsible for making front desk schedule and posting in a timely manner (team reports changes to him/ her). Ensures properly manned and trained personnel for all FD shifts at all times
- Proficient with all computer systems and all reporting functions
- Understand that as demand fluctuates in the hotel with events & group occupancy, scheduling is subject to change. Must be able and willing to work as needed to fit the needs of the hotel and team
- The position includes weekends, nights, audit shifts, and holidays if necessary
- Perform any and all duties not specifically outlined above that are an inherent part of the position. Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner
Our mission statement is simple:
“To provide exceptional service to our guests by empowering our team to consistently deliver the spirit of hospitality.”
