Address
Form of work
SalaryResponsibilities:
- Oversee the daily operations of the Front Office, including reception, reservations, and guest services
- Ensure smooth check-in and check-out processes for guests
- Handle guest inquiries, complaints, and requests in a professional and timely manner
- Train and supervise Front Office staff to provide excellent customer service
- Manage room inventory and reservations to maximize occupancy and revenue
- Coordinate with other departments to ensure guest satisfaction and resolve any issues
- Conduct night audit procedures to reconcile daily transactions and prepare reports
- Maintain accurate records of guest information, payments, and transactions
- Implement and enforce hotel policies and procedures to ensure a safe and pleasant experience for guests
Qualifications:
- Previous experience in front desk or hospitality management roles preferred
- Strong knowledge of hotel operations, including reservations systems and phone systems
- Excellent communication skills, both written and verbal, with exceptional phone etiquette
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills and the ability to handle difficult situations with professionalism
- Exceptional attention to detail and organizational skills
- Proficiency in using computer systems, including MS Office Suite and hotel management software
- Fluency in multiple languages is a plus
Join our team as a Front Office Manager and be part of a dynamic hospitality environment. We offer competitive pay, opportunities for career growth, and a supportive work culture. Apply now to take the next step in your hospitality career!
Job Type: Full-time
Pay: From $33,617.00 per year
Benefits:
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- On call
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person
