Front Office Manager

Are you a hospitality enthusiast looking to lead a dynamic team in a vibrant hotel environment? Home2 Suites in Warner Robins, GA is seeking a Front Office Manager to join our team. Our hotel prides itself on providing guests with a warm and welcoming stay, and we are looking for a dedicated individual who shares our passion for exceptional guest experiences. In this role, you will oversee front desk operations, ensure guest satisfaction, and lead a team dedicated to delivering top-notch service. Join us in creating memorable stays for our guests and be a part of our welcoming Home2 Suites family in Warner Robins, GA.

$15 - $17 hourly

• Assists the General Manager with the daily operations, primarily at the front desk
• Assists in handling all aspects of Operations to ensure quality service to guests, fellow employees, vendors, and ownership. Handles much of the administrative duties of the front desk
• Reports directly to GM, followed by Regional Director of Operations, and ownership
• Ensures that all FD staff is delivering the highest level of guest interaction and satisfaction
• Review required Audit Reports daily assess for mistakes and correct any problems ASAP
• Ensures Advance Deposits, No Shows, 3rd parties are billed correctly on a daily basis
• Works with GM and the front desk team to manage efficient check-in/check-out processes to drive room revenues, i.e Perfect Sell
• Strategy, qualifying reservations, proper room assignments, proactively anticipating VIPs and Honors members, etc.
• Responsible for FD inventories and supply requests
• Responsible for making front desk schedule and posting in a timely manner (team reports changes to him/ her). Ensures properly manned and trained personnel for all FD shifts at all times

Qualifications:

• 2+ years of experience in hotel front desk operations
• 1+years of management experience
• Strong accounting experience
• Excellent customer service and interpersonal communication skills
• Flexible schedule, available to work nights and weekends
• Proficiency in hotel management software and MS Office suite
• Proficient with all computer systems and all reporting functions
• Understand that as demand fluctuates in the hotel with events & group occupancy, scheduling is subject to change. Must be able and willing to work as needed to fit the needs of the hotel and team
• The position includes weekends, nights, audit shifts, and holidays if necessary (Available to work all shifts)
• Perform any and all duties not specifically outlined above that are an inherent part of the position. Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner

At Home2 Suites, our mission statement is simple:

“To provide legendary service to our guests by empowering our team to consistently deliver the spirit of hospitality in a safe and fun working environment.”