Front Office Manager

We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!Responsibilities:

• Compile occupancy reports and financial information for the general manager
• Make sure to adhere to the front desk budget and put in orders for office supplies as needed
• Manage the hiring, training, and supervision of all Front Office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
• Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints

Qualifications:

• 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
• Showcase exceptional multitasking, communication, and management skills
• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
• 1 year of previous experience working in the hospitality industry
• High school diploma or equivalent certification required (GED)

About Company

A revitalizing stay awaits at Renaissance Chicago O'Hare Suites Hotel. We offer a complimentary shuttle to and from Chicago O'Hare International Airport (ORD) and an ideal location near the Rosemont Theatre, the Fashion Outlets of Chicago, and the Donald E. Stephens Convention Center. In the morning, grab a Starbucks® coffee and pastry before heading out for a day of sightseeing or meetings. Keep up your workout routine at our 24-hour fitness center or in the indoor pool. Guests hosting conferences and weddings love our contemporary ballroom and meeting venues with high-tech amenities. Our hotel near Chicago Airport offers 362 spacious suites with separate living areas, room service, and luxurious amenities. Renaissance Chicago O'Hare Suites Hotel warmly welcomes you to experience our extraordinary level of service.