Front Office Manager

Job Overview:
We are seeking a highly organized and customer-focused individual to join our team as a Front Office Manager. As the Front Office Manager, you will be responsible for overseeing all front desk operations and ensuring exceptional guest experiences. If you have a passion for hospitality management and providing excellent customer service, we would love to hear from you.

Duties:
- Manage and supervise front desk staff, including training and scheduling
- Ensure smooth check-in and check-out processes for guests
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Maintain accurate records of room availability and guest accounts
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Oversee night audit procedures to ensure accuracy of financial transactions
- Monitor and maintain inventory of office supplies and equipment
- Implement and enforce hotel policies and procedures
- Assist with reservations, group bookings, and special events as needed

Qualifications:
- Previous experience in a similar role within the hotel industry is preferred
- Strong customer service skills with a friendly and professional demeanor
- Excellent communication skills, both verbal and written
- Proficiency in phone systems and computer software applications
- Multilingual abilities are a plus
- Knowledge of front desk operations, including check-in/check-out procedures and guest services
- Familiarity with night audit processes is desirable
- Ability to handle difficult situations with tact and diplomacy
- Strong organizational skills with the ability to multitask effectively

We offer competitive pay rates and benefits packages for our employees. If you are looking for an exciting opportunity to contribute to the success of our hotel and provide exceptional service to our guests, please apply with your resume.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 8 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Night shift
• On call
• Rotating weekends

Work setting:

• In-person

Work Location: In person