Commercial Bank Front Office Control Manager

This role supports the Commercial Banking business, which delivers extensive product capabilities with a complete range of banking services to companies with revenues between $20-$500MM. As part of this business, the Corporate Client Banking & Specialized Industries (CCBSI) and Middle Market Banking & Specialized Industries (MMBSI) Business Operations team is responsible for key control and operational risk management oversight, identifying areas for control enhancement and process improvements, and is the single point of contact for all functional control partners (e.g. Legal, Compliance, Risk, Audit, Regulatory, Oversight & Control, etc.).

Job summary:

As a Control Manager on the Business Operations team, you will play a key role in maintaining and enhancing the health of the control environment. Typical responsibilities include being a key point of contact for exam and testing inquiries, ownership of risk assessment and control evaluation, and liaison to second and third lines of defense. Work includes management of the business’ risk and control self-assessment and ongoing evaluation of the health of the control environment. The role reports to the Risk and Control Lead for Corporate Client Banking & Specialized Industries (CCBSI) and Middle Market Banking & Specialized Industries (MMBSI) and partners extensively across the Business Operations team, functional control partners, Front Office teams and cross-line of business peers.

Job responsibilities

• Conduct in-depth analysis of key processes, gaps, heightened risks, and adequacy of control completeness, accuracy, and timeliness, providing expertise in risk/controls and the development and support of corrective action plans
• Establishes/reinforces control governance and reporting to identify meaningful metrics to inform on health of operational risk and control environment; escalate control breaks based on key reporting indicators; and provide input to senior management
• Acts as primary point of contact for Internal Audits, Compliance, Conduct, and Operational Risk (CCOR), and Central Control Evaluation (CCE) requests for information
• Ensures (through proactive and ad hoc reviews and controls testing) that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Performs action plan validation testing in support of control objectives and issue remediation
• Facilitate interaction and strong connectivity across the Middle Market Banking & Specialized Industries (MMBSI) and Corporate Client Banking & Specialized Industries (CCBSI) Business Operations team, sub-lines of businesses and functional control partners, and the Commercial Bank Regulatory Program Governance team
• Prepare and deliver presentation materials to be shared with senior management and other relevant stakeholders

Required qualifications, capabilities, and skills:

• Bachelor's degree. Minimum 5 years of experience in control-oriented role (Audit, Risk Management, Compliance, or other like-experience)
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
• Networking – exceptional interpersonal skills; excellent collaboration and relationship building skills across levels in the organization
• Ability to design and drive effective action plans to completion within deadlines to mitigate risk and control issues
• Ability to think critically, develop structure and solve problem in a pragmatic and balanced way with a solution-oriented mindset
• Organized and able to balance and prioritize multiple deliverables with a strong desire to drive execution

Preferred qualifications, capabilities, and skills:

• 10 years of proven experience in financial services industry with background in controls, operations, audit, quality assurance, operational risk management, or compliance preferred; or equivalent subject matter expertise in a relevant business related function/operations
• Business knowledge - ability to understand a complex global business, regulatory requirements, and operational risk
• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
• Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making
• Knowledge of Commercial Banking sub-Line Of Business, Functional areas and or Product is a plus

• The Firm does not currently have approval for Visa Sponsorship or Relocation assistance at this time