Front Office Manager

Are you looking for a career with a great company? Mike’s Quality Painting and 1 Day Concreate Coatings, Albuquerque’s most respected painting and floor coating company and fastest growing business is looking for you! We’re seeking a detail oriented, hardworking, goal driven Front Office Manager.

Front Office Manager

General Overview

Our ideal candidate will manage all aspects of our Front Office operations. They will report to the General Manager and is responsible for providing administrative support to all areas of the business. Manage and ensures we are responding to all prospects and customer inquiries in a timely fashion. Providing support and leadership for Front Office staff. Looks for opportunities to take on new projects and step in to help wherever needed.

1. Communication

• Answer phone calls, route calls to the correct person and distributes messages.
• Respond and follow through on emails
• Respond to telephone inquiries relating to the scheduling of estimates
• Represent the company in a professional manner. (The first person a customer usually has contact with is the person who answers the phone.) The customer’s first impression should be a pleasant experience and pave the way for the estimator.

Great Customer Service!

• Assist customers and prospective customers with their inquiries or concerns; takes ownership for customer problem resolution.
• Make outbound calls to past customers for new projects, follow up with potential missed leads and prospects for new business.

2. Office Administration

• Keep office organized.
• Check voicemail and email at the beginning & end of every day
• Perform bookkeeping duties when needed (back up to Accounting Assistant.).
• Process credit card payments when need
• Create invoices when needed
• Answer billing questions when needed
• Maintain organized computer files so they are easily accessible
• Assist in setting up and organizing filing system, office, and office procedures.
• Ready to step up to the plate whenever needed

3. Sales and Marketing Administration

• Track leads and sales statistics
• Create reports
• Organize the office to send follow-up “Thank You” Notes to all completed jobs at the end of each month
• Be able to accurately enter contact information into the booking system and schedule estimates through our CRM.
• Understands our services and can identify the proper channel of communication or direction.
• Assist in data entry, filtering, report running. Ability to research and collect information and draw conclusions.

4. Manage office staff

• Oversee: Appointment scheduler, Marketing Assistant, and Accounting Assistant.
• Work with GM, Sales and Marketing Manager, and Accounting Manager directly
• Manage office staff attendance
• In and out time, lunches, attendance
• Ensure employee adherence to company policy

• Skills and Abilities:

Must have outstanding customer service skills-understanding the customer and customer experience comes first

• Must enjoy talking on the phone
• Very detailed
• Advanced administrative skills
• Proficient in MS Office and cloud-based software such as CRM’s, Google Docs, sheets etc.
• Impeccable typing and data entry skills
• Must be able to multi-task; results driven, and very detailed
• Ability to work independently
• Change direction with ease and grace
• Excellent organizational and time management skills
• A team player willing to collaborate and assist where needed
• Home improvement/Construction Knowledge a plus

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• No weekends

Work setting:

• In-person

Ability to Relocate:

• Albuquerque, NM 87107: Relocate before starting work (Required)

Work Location: In person