Front Office Coordinator (Care Coordinator)

Position Summary:

The Medical Front Office Coordinator (Care Coordinator) handles the front desk responsibilities for the organization and assists with client registrations.

Responsibilities:

• Answer incoming calls
• Triage and transfer calls as appropriate and relay/document information as necessary
• Escalate callers concerns appropriately
• Greet patient and family members in an attentive and courteous manner
• Register and interview patients to obtain insurance and general information for registration purposes
• Complete full registration information accurately
• Verify client insurance eligibility and assist client with insurance coverage
• Complete, track and renew prior authorizations
• Collect co-pays for self-pay clients
• Ensure all insurance & demographic information is accurate and entered into the EMR
• Immediately relays accurate messages to appropriate staff
• Assist with maintaining inventory of office supplies and equipment
• Appropriately orders supplies as required, avoiding overstocks or unexpected shortages
• Adhere to agency policies and procedures
• Develop professional work relationships and attitude

Qualifications:

• High School education required
• 2 years’ experience required
• Bilingual preferred

At Apex Community Care, we value diversity and the uniqueness of all people. We thrive in an inclusive environment, and we recruit, hire and promote without regard to race, gender, age, color, gender identity, gender expression, sexual orientation, ethnic or national origin, citizenship, religion, sexual preference, military or veteran status, marital status, family status, physical or mental disability – or any other legally protected categories as set forth in the applicable state, federal or local laws. This policy applies to all aspects of employment including training, compensation, benefits and all other privileges of employment.

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; location and region; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Work Location: In person