Front Office Coordinator

Are you seeking a new opportunity with growth potential? Join our EPT family now! ERA Physical Therapy (EPT) in Mesa is on the lookout for a dedicated full-time Front Office Coordinator.

Position Overview:
As a Front Office Coordinator under the Director of Operations’ guidance, you’ll lead and support our clinic’s Front Office. Responsibilities include managing administrative tasks with independent judgment, providing excellent customer service, and ensuring efficient problem-solving.

Key Responsibilities:

• Handle all administrative duties, including patient check-ins and creating memorable experiences.
• Deliver exceptional customer service and build strong relationships with patients, physicians, and staff.
• Schedule patients, manage a multi-line phone system, and handle patient intake.
• Work closely with Physical Therapists for optimal patient care and communication.
• Obtain treatment authorizations and assist with patient co-pay collections and billing.

Qualifications:

• Strong customer service and communication skills, and the ability to work independently.
• Minimum one year of customer service experience.
• Proficiency in computer skills and the ability to multitask under pressure.
• Basic insurance knowledge, professional demeanor, and detail orientation.

Why EPT?

• Comprehensive benefits (Medical, Dental, Vision), Generous PTO, and Continuous Education opportunities through MedBridge.

Interested? Email your resume to admin@eraphysicaltherapy.com. We’re excited to meet you and explore if we’re the right fit!

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Mesa, AZ 85212 (Required)

Ability to Relocate:

• Mesa, AZ 85212: Relocate before starting work (Required)

Work Location: In person