Reservations Agent

JOB SUMMARY:

The Reservations Agent is to answer telephone inquiries in a friendly and courteous manner, and employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with our high standards of quality.

POSITION AUTHORITY:

The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below.

POSITION GUIDELINES:

Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives. The incumbent is expected to exercise sound, reasonable judgment and initiative, and give high priority to accuracy and details in the performance of job responsibilities.

ESSENTIAL FUNCTIONS:

• Handle individual phone reservations
• Greet prospective guests in a friendly manner using clear, verbal communication
• Input and retrieve dates using knowledge of the computer reservations system
• Assign reservations based on guest preferences and availability
• Provide accurate and prompt information regarding availability
• Assist Reservation Manager on any project needed
• Handle complaints in a tactful manner and negotiate resolutions
• Answer questions regarding hotel facilities and services, local attractions, directions, etc.
• Send confirmation and hotel information packets upon guest requests
• Even out room types as needed
• Charge 48 hour deposits in a timely manner
• Accept and review third party reservations
• Follow the reservations department checklist
• Cross sell the Moody Gardens Attractions and the Moody Gardens Golf Course

• Any and all other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens

EDUCATION/ EXPERIENCE REQUIREMENTS:

• High School diploma preferred
• Call center experience preferred

REQUIRED SKILLS:

• Must be reliable and responsible
• Computer literate preferred
• Elegant phone voice preferred
• Multitasking skills preferred
• Individual should be well organized, possess excellent written and oral communication skills, work well under pressure, and utilize a friendly and courteous manner

PHYSICAL REQUIREMENTS:

• Must be able to sit for long periods of time
• Ability to work in a confined space