Front Office Assistant

SUMMARY

The Front Office Assistant works at Bridge to Home’s Client Services Center serving as the first over-the-phone or in-person contact for homeless clients and patrons. This person engages with all persons visiting or calling the office, which can be unpredictable, at times, and directing them to the appropriate staff member. This person oversees the Client Services Center, its functions, donations, and its facilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer main office phone line; direct calls to appropriate staff
• Greet and engage with agency clients and other agency visitors such as donors and social services providers
• Provide information, referrals and assistance to clients seeking assistance
• Coordinate client services with case management team
• Regularly update Front Office logs, HMIS Clarity data base with basic information
• Schedule and maintain executive staff calendars, office and conference rooms calendars
• Providing tools to overcome barriers—bus passes or process laundry fees and clothing vouchers
• Post, collect and organize client and office mail
• Maintain clean, neat, organized and orderly office environment; collect, sort, and organizations donations and deliveries
• Participate in staff development/in-service trainings; coordinate, train, and schedule Office Assistant volunteers
• Assist with coordination of volunteers and/or meals as needed
• Other duties as assigned

Other Requirements:

· Ability to work well with people of diverse backgrounds: Required

· Excellent written and verbal communication skills: Required

· Prior work with people experiencing homelessness or low income: Required

· Ability to work independently with strong sense of focus, task-oriented, nonjudgmental, open personal qualities, clear sense of boundaries: Required

· Ability to adhere to Bridge to Home policy, procedures, and the professional code of ethics: Required.

· Spanish speaking: Highly preferred

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

· Two years of receptionist experience: preferred

· Demonstrated proficiency in Microsoft Word and Excel: required

· Excellent interpersonal, written, and verbal communication skills: required

· Proficient with standard office equipment: preferred

· High School degree: required

· Valid Driver’s License, with no major driving violations and infractions: required

· Possess a strong commitment to the mission, philosophy, and values of BTH, as well as a passion in ending homelessness

· High comfort level working in a diverse environment and working with vulnerable populations: required

LANGUAGE SKILLS

Ability to read, analyze, and interpret general procedures or regulations

Ability to effectively communicate both orally and in writing to clients, supervisors, and external collaborating agency staff

Ability to respond to common inquiries or complaints from clients, supervisor, and external collaborating agency staff

Ability to respond effectively to sensitive inquiries or complaints

REASONING ABILITY

Ability to apply common sense understanding, understand written and oral instructions and communication to carry out detailed instructions

Ability to solve practical problems and deal with problems involving concrete variables in situations

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Newhall, CA 91321: Relocate before starting work (Required)

Work Location: In person