Front Desk/Referral Clerk

Cumberland Family Medical Center (CFMC) operates a Federally Qualified Health Center (FQHC) offering a wide range of health and social services at multiple sites throughout Kentucky. We seek employees who support our mission and who actively contribute to our service-driven environment by enhancing the patient experience and improve productivity. CFMC offers compassionate care, uncompromising service and clinical excellence. We offer a collaborative environment with excellent benefits, wage/salary commensurate with experience and relevant work experience.

Front Desk/Referral Clerk

Location: Albany Family Medical Center

**Actual salary total compensation is based on employee benefit selections. Compensation is subject to relatable experience and is subject to fluctuate.**

Annual Compensation: Starting at $45,342.36

• Base Pay: $31,200.00
• Employer Paid Benefits: $9,150.66 (based on PPO 1500, dental, vision - employee only)
• Employer Sponsored 401k: $1,872.00 (based on a 6% employee pre-tax contribution)
• Paid holidays: $840.00
• Flexible Leave: $2,039.70
• Floating Holiday: $240.00

Responsibilities/Duties:

• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
• Ensure complete and accurate registration, including patient demographic and current insurance information.
• Assemble information concerning patient's clinical background and referral needs.
• Contact review organizations and insurance companies to ensure prior approval requirements are met.
• Present necessary medical information such as history, diagnosis and prognosis.
• Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
• Review details and expectations about the referral with patients.
• Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns.
• Establish and maintain relationships with identified service providers.
• Ensure that referrals are addressed in a timely manner.
• Ensure that patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits and community organization related to their health.
• Other duties as assigned.

Qualifications:

• High school diploma/GED.
• Strong customer service focus.
• Effective verbal and written communication skills.
• Teamwork orientation.
• Organized and able to manage competing priorities.

Job Type: Full-time

Pay: From $45,342.36 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person